Program Manager II

  • location: New York, NY
  • type: Contract
  • salary: $53.33 - $59.32 per hour
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job description

Program Manager II

job summary:
Job Description

  • The UX Infrastructure team combines world-class program management skills with a passion for user experience research to help UX Research teams across Alphabet build and improve products for billions of users.
  • Our UX Labs team manages a large fleet of global UX Labs, offering dedicated physical space and tools to UX Researchers conducting studies across Google.
  • As Google's research needs grow, we are growing our labs at a rapid pace and are facing challenges scaling our operations.
  • We're looking for a Program Manager who will help define structure in our operations bonus points if you can help automate some of these tasks.
  • As with any program management role, you're responsible for balancing multiple projects at any given time, managing project schedules, identifying risks and clearly communicating any roadblocks with stakeholders.
  • The projects often span offices, time zones and hemispheres.
  • You are an expert in problem solving and multitasking while building long-term relationships.
  • You'll utilize a full range of operational and interpersonal skills to help our talented teams operate at their highest level.
location: New York, New York
job type: Contract
salary: $53.33 - 59.32 per hour
work hours: 9 to 6
education: Bachelors

Support a mix of strategic and operational projects such as UX Lab calendar and access planning, auditing, and management Own user communications, partner with appropriate SMEs to triage and build response plan for incoming inquiries and tickets, gathering learnings into a shared resource (internal and FAQs for users) Drive revisions of content across team sites, documentation, and processes Define tasks and required resources for high impact operational projects, building schedule and project timeline Work with team leads to identify key projects and metrics for the health of our team operations

  • Proficient with Google Sheets, Google Docs & Google Slides.
  • BA/BS degree or equivalent practical experience.
skills: Skill/Experience/Education


  • 3-6 years of project management experience
  • Experience managing cross-functional projects for the complete life cycle, with competing resources and priorities.
  • Proven ability to multitask, analyze opportunities, define successful approaches, and proactively solve problems.
  • Strong oral and written communication skills with the ability to communicate across multiple types of audiences
  • A strong sense of focus and excellent attention to detail
  • Ability to quickly complete a large volume of high-quality work in a very fast-paced environment.
  • Experience creating and maintaining program schedules using project management systems
  • Proficient with Google Sheets, Google Docs & Google Slides.
  • BA/BS degree or equivalent practical experience.

  • Experience defining meaningful metrics for an operations or support team
  • Technical aptitude and highly analytical: a strong willingness to dive in and learn on the go
  • Ability to think 'out of the box' and bring creative, nonstandard, and innovative solutions to the table.
  • Strong leadership skills
  • Ability to establish effective relationships, influence, drive consensus and collaborate internally and externally at all organizational levels.
  • Thorough knowledge of user-centered design, user research methods, iterative development processes, and usability principles.
  • An ability to extract, analyze and manipulate data in a variety of applications and formats
  • PgM certified

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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