Information Technology Officer

  • location: North Andover, MA
  • type: Permanent
  • salary: $80,000 - $100,000 per year
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job description

Information Technology Officer

job summary:
Information Technology Officer

Summary: The Information Technology Officer's is responsible for all aspects of implementing and supporting technology initiatives within the organization. This individual maintains existing enterprise systems, while providing direction in all technology-related issues in support of information operations and core company values. Works closely with the Chief Technology Officer (CTO) to develop business cases for new security projects and to risk assess both existing and planned information systems.

Qualifications/Requirements Formal Education

- Five to ten years' experience in a financial institution with progressive levels of responsibility.

- Bachelor's degree in a business related field, Information Systems, or other equivalent degree or experience.

- Certified Information Systems Auditor (CISA), or similar certification preferred. Knowledge and Experience

- Experience managing and/or directing technological operations, preferably in a financial services environment and in-depth knowledge of applicable laws and regulations as they relate to technology issues

- Strong knowledge and understanding of information security practices and policies

- Knowledge of the security methodology frameworks such as NIST, COBIT, CIS, and best practices

- Knowledge and understanding of data security controls including malware protection, firewalls, intrusion detection systems, content filtering, encryption controls, and log management solutions

- Extensive knowledge of telecommunications, networking, hardware platforms, enterprise software applications, outsourced systems, core banking systems, Microsoft and VMWare networks, certification or training preferred.

- Knowledge and experience with regulatory bodies including Office of the Comptroller of the Currency (OCC), FFIEC, FDIC and banking regulations such as, but not limited to, Bank Protection Act and GLBA

- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

- Excellent understanding of project management principles

- Demonstrated ability to apply technology solutions to business problems

- Must be able to communicate security related concepts to a broad range of technical and non-technical staff, acting as a bridge between IT and business process owners Essential Job Responsibilities Strategy & Planning

- Participate, as a member of the Information Technology Steering Committee, in governance processes of the organization's architecture, telecommunications, networks, and desktops.

- Participate in the development and implementation of the Information Security Program to include appropriate and effective controls to mitigate identified threats and risks to information security.

- Assist CTO and ISO in development and execution of an enterprise-wide disaster recovery and business continuity plan and enterprise-wide Information Security Program to include appropriate and effective controls to mitigate identified threats and risks to information security. Job Description Page 2 of 3

- Monitor access to all systems and maintain access control profiles for all systems, maintains documentation of access authorizations to all resources and represents appropriate segregation of duties across all applications

- Maintain and improve the Bank's Business Continuity and Disaster Recovery Plans (BCP) and the regular testing of the plan. Conducts periodic risk assessments of the business continuity risks of all the Bank's technology, and takes appropriate action to reduce risk wherever appropriate.

- Perform periodic network security assessments and review for evidence of vulnerability or compromise, and assist or coordinate implementation of security solutions. Tracks resolution of findings and follow up to conclusion through patching or vulnerability remediation.

- Perform security reviews on various technology platforms including operating systems, applications, databases and network devices. Reviews will include but are not limited to users with excessive access, dangerous combinations of access, generic user IDs, weak passwords and unnecessary services. Also, results of reviews will be summarized, validated and tracked to resolution. Acquisition & Deployment

- Assess and communicate risks associated with technology-related investments and purchases.

- Develop business case justifications and cost/benefit analyses for technology spending and initiatives. - Review hardware and software acquisition and maintenance contracts to ensure that contracted terms meet business needs, Bank's expectations and regulatory requirements.

- Define and communicate corporate procedures, policies, and standards for the organization for acquiring, implementing, and operating new network systems, equipment, software, and other technologies.

- Participate in the completion of key IT projects as they relate to the selection, acquisition, development, and installation of information systems. Operational Management

- Understand and implement the organization's Information Technology Policy and procedures

- Configuration management and change control

- Investigate, analyze, coordinate and report on all security events, incidents and intrusions; track incidents through analysis, diagnosis, correction and resolution.

- Report to management concerning residual risk, vulnerabilities and other security exposures, including misuse of information assets and noncompliance.

- Provide Level 1, 2, and 3 Help Desk services to end users.

- Conduct research to remain up-to-date and knowledgeable in regard to industry trends and emerging technologies in anticipation of new business processes and system alterations.

- Analyze and improve upon technology standards across the organization.

- Creatively and independently provide resolution to technological problems in a cost-effective manner. - Develop, track, and control the technological services annual operating and capital budgets for purchasing, staffing, and operations of technology-related services.

- Ensure equipment and software operation adheres to applicable laws and regulations. Customer Service Responsibilities

- Assist clients on the phone, in person with issues concerning their Northmark accounts.

- In addition to the regular workweek and upon completing our training program, work one Saturday per month in the branches. Other Duties as Assigned Job Description Page 3 of 3 Work Conditions

- On-call availability and periodic overtime

- Required to travel between multiple bank branches as needed to complete work Essential Personal Attributes

- Proven leadership ability.

- Ability to set and manage priorities judiciously.

- Excellent written and oral communication skills.

- Excellent interpersonal skills.

- Ability to articulate ideas to both technical and non-technical audiences.

- Self-motivated and directed.

- Attention to detail.

- Superior analytical, evaluative, and problem-solving abilities.

- Exceptional service orientation.

- Understand and adhere to the Bank's policies and procedures and support management decisions and goals in a positive professional manner.

- Ability to handle confidential material to avoid unauthorized disclosure of any such information - Gain knowledge of Bank products and services

- Perform quality work within deadlines with or without direct supervision

- Provide expeditious telephone coverage

- Provide world-class customer service

- Interact professionally and tactfully with colleagues, clients and suppliers

- Work effectively as a team contributor on all assignments

- Work independently while understanding the necessity for communicating and coordinating work efforts with colleagues Compliance:

- Understand and apply all federal and state laws, regulations and regulatory guidance associated with the functional responsibilities listed above

- Complete all mandatory compliance training as assigned

 
location: North Andover, Massachusetts
job type: Permanent
salary: $80,000 - 100,000 per year
work hours: 8 to 5
education: No Degree Required
 
responsibilities:
- Participate in the development and implementation of the Information Security Program to include appropriate and effective controls to mitigate identified threats and risks to information security.

- Assist CTO and ISO in development and execution of an enterprise-wide disaster recovery and business continuity plan and enterprise-wide Information Security Program to include appropriate and effective controls to mitigate identified threats and risks to information security. Job Description Page 2 of 3

- Monitor access to all systems and maintain access control profiles for all systems, maintains documentation of access authorizations to all resources and represents appropriate segregation of duties across all applications

- Maintain and improve the Bank's Business Continuity and Disaster Recovery Plans (BCP) and the regular testing of the plan. Conducts periodic risk assessments of the business continuity risks of all the Bank's technology, and takes appropriate action to reduce risk wherever appropriate.

 
qualifications:
Qualifications/Requirements Formal Education

- Five to ten years' experience in a financial institution with progressive levels of responsibility.

- Bachelor's degree in a business related field, Information Systems, or other equivalent degree or experience.

- Certified Information Systems Auditor (CISA), or similar certification preferred. Knowledge and Experience

- Experience managing and/or directing technological operations, preferably in a financial services environment and in-depth knowledge of applicable laws and regulations as they relate to technology issues

 
skills: - Five to ten years' experience in a financial institution with progressive levels of responsibility.

- Bachelor's degree in a business related field, Information Systems, or other equivalent degree or experience.

- Certified Information Systems Auditor (CISA), or similar certification preferred. Knowledge and Experience

- Experience managing and/or directing technological operations, preferably in a financial services environment and in-depth knowledge of applicable laws and


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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