Service Desk Agent

  • location: Spring, TX
  • type: Contract
  • salary: $20 - $22.50 per hour
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job description

Service Desk Agent

job summary:
We are looking for an IT Service Desk technician to go above and beyond while providing superb customer service. This person is the initial point of contact for internal company customers seeking assistance and support with the company's Office 365 Migration project

Responsibilities

- Primary responsibility is user support and customer service; being available to quickly diagnose and understand technical issues and resolutions during normal operational business

- Provides timely response to all issues, updates internal customers on status, solicits additional information, if needed, and troubleshoots issue if appropriate

- Citrix Applications Administration

- Exchange email account management

- Adherence to service level agreements

- Installation & management of software

- Using own initiative to research technical solutions in department specific applications

- Working as part of a team to consistently achieve team projects, targets & goals

- Flexible schedule a MUST

Qualifications and Skills

- High School Diploma or Associates Degree in Computer Technology or related field (preferred)

- A "Customer is King" attitude and willingness to do whatever it takes to ensure customers and end users are 100% satisfied on every interaction

- 3-5 years of Service Desk experience

- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others

- Excellent oral and written communication skills

- Detailed oriented note taker

- Ability to provide support over the phone; good phone skills, professional demeanor

- Good problem solving skills; ability to visualize a problem/situation and think abstractly to solve it

- Ability to work in a fast-paced environment with a sense of urgency.

- Ability to follow and complete technical instructions in timely manner.

- Ability to communicate effectively and clearly.

- Experience with Office 365 a plus

- Timeliness, attentiveness and consistent attendance

Skills

- Installation and troubleshooting of software applications

- Troubleshooting of Windows 7 and Windows 10 Professional

- Administrative knowledge of Office 365 is a plus

- Knowledge of Active Directory

- Knowledge of Citrix Application

- Experience with Remedyforce or major IT ticketing system is a plus

- Experience with remote administration software is a plus

- Ability to follow instructions precisely and consistently is a must

 
location: The Woodlands, Texas
job type: Contract
salary: $20.00 - 22.50 per hour
work hours: 8 to 5
education: High School
 
responsibilities:
- Primary responsibility is user support and customer service; being available to quickly diagnose and understand technical issues and resolutions during normal operational business

- Provides timely response to all issues, updates internal customers on status, solicits additional information, if needed, and troubleshoots issue if appropriate

- Citrix Applications Administration

- Exchange email account management

- Adherence to service level agreements

- Installation & management of software

- Using own initiative to research technical solutions in department specific applications

- Working as part of a team to consistently achieve team projects, targets & goals

- Flexible schedule a MUST

 
qualifications:
- High School Diploma or Associates Degree in Computer Technology or related field (preferred)

- A "Customer is King" attitude and willingness to do whatever it takes to ensure customers and end users are 100% satisfied on every interaction

- 3-5 years of Service Desk experience

- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others

- Excellent oral and written communication skills

- Detailed oriented note taker

- Ability to provide support over the phone; good phone skills, professional demeanor

- Good problem solving skills; ability to visualize a problem/situation and think abstractly to solve it

- Ability to work in a fast-paced environment with a sense of urgency.

- Ability to follow and complete technical instructions in timely manner.

- Ability to communicate effectively and clearly.

- Experience with Office 365 a plus

- Timeliness, attentiveness and consistent attendance

 
skills: - Installation and troubleshooting of software applications

- Troubleshooting of Windows 7 and Windows 10 Professional

- Administrative knowledge of Office 365 is a plus

- Knowledge of Active Directory

- Knowledge of Citrix Application

- Experience with Remedyforce or major IT ticketing system is a plus

- Experience with remote administration software is a plus

- Ability to follow instructions precisely and consistently is a must


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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