Systems Administrator

  • location: Cambridge, MA
  • type: Contract
  • salary: $45 - $50 per hour
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job description

Systems Administrator

job summary:
Performs hands-on maintenance and support of servers and applications as member of the Infrastructure Operations Team

Performs analysis and provides recommendations and solutions for improving the technical quality of systems in the area of expertise

Integral part of a global infrastructure team which supports all technology layers of a complex research environment

MAJOR ACCOUNTABILITIES

Responsible for the hands-on maintenance and support of research computing platform systems (incident and problem resolution, task fulfillment)

Supports other IT teams in troubleshooting complex issues.

Ensures proper adherence to global standards, policies and regulatory compliance (GxP).

Manages individual tasks or incidents through the company's ticketing system.

Coordinates with the members of Engineering team, Service Desk and Application Service Managers.

Creates and maintains documentation.

Performs other tasks and duties as documented and defined.

KEY PERFORMANCE INDICATORS / MEASURES OF SUCCESS

Ensure stable and well-performing system and application environments.

Minimize downtime and/or impact of incidents in the area of responsibility.

Apply professional expertise to improve a complex environment.

JOB DIMENSION

Member of a global team of ~20 Operations professionals, distributed across the world

Large and diverse infrastructure deployed on all NIBR sites globally

"Follow-the-sun" support model (Cambridge, MA office hours); very limited travel and off-hours activities expected (<5%)

Skills: EDUCATION / EXPERIENCE

Mandatory: 3+ years of experience in maintaining and troubleshooting complex middleware setups involving Apache HTTPD, Tomcat, IIS working in conjunction with database management systems such as Oracle and/or MSSQL;

Mandatory: 3+ years of experience maintaining current Windows-based (2008, 2012, 2016) infrastructures in a high-performance, high-throughput enterprise environment

Mandatory: 3+ years of experience in the use of diagnostic tools in the troubleshooting of issues (processes, disk space management, application/system logs, system resources) in complex, multi-tier architectures

Mandatory: high ability to read and interpret system and application logs related to errors and events

Mandatory: solid understanding of Microsoft-specific services and concepts

Mandatory: good understanding of networking (OSI model, gateways, firewalls)

Mandatory: good understanding of MS Active Directory notions

Mandatory: understanding of hardware (HP and DELL, Blade Technology is a plus)

Mandatory: ability to interact in a professional capacity with a variety of stakeholders, both technical and non-technical, with a wide area of expertise

Mandatory: fluent English

Desirable: support experience similar to the above for Linux O/S (particularly RHEL 5+, CentOS 6+) and Linux-based environments is a major advantage

Desirable: experience with Amazon Web Services (AWS) concepts and implementations is a major advantage, practical knowledge of other public cloud systems is welcome

Desirable: experience operating and managing virtualization platforms (ESXi 5+) is a significant advantage

Advantageous: ability to read and write Powershell scripts

Advantageous: experience with containerization technologies (Docker, Singularity)

Advantageous: experience with automation solutions such as vRealize or Chef

Advantageous: understanding of storage (SAN, NAS, NFS) and backup concepts as they pertain to Windows- and ESX-based solutions

Advantageous: experience with hyperconverged solutions (ScaleIO) concepts and implementations

Advantageous: exposure to monitoring and alerting technologies (Solarwinds, SCOM)

Advantageous: experience with software development practices and tooling

Advantageous: understanding of regulated environments (GxP, SOX, SAS70, HIPAA, etc.)

 
location: Cambridge, Massachusetts
job type: Contract
salary: $45 - 50 per hour
work hours: 9 to 5
education: Doctorate
 
responsibilities:
Performs hands-on maintenance and support of servers and applications as member of the Infrastructure Operations Team

Performs analysis and provides recommendations and solutions for improving the technical quality of systems in the area of expertise

Integral part of a global infrastructure team which supports all technology layers of a complex research environment

MAJOR ACCOUNTABILITIES

Responsible for the hands-on maintenance and support of research computing platform systems (incident and problem resolution, task fulfillment)

Supports other IT teams in troubleshooting complex issues.

Ensures proper adherence to global standards, policies and regulatory compliance (GxP).

Manages individual tasks or incidents through the company's ticketing system.

Coordinates with the members of Engineering team, Service Desk and Application Service Managers.

Creates and maintains documentation.

Performs other tasks and duties as documented and defined.

KEY PERFORMANCE INDICATORS / MEASURES OF SUCCESS

Ensure stable and well-performing system and application environments.

Minimize downtime and/or impact of incidents in the area of responsibility.

Apply professional expertise to improve a complex environment.

JOB DIMENSION

Member of a global team of ~20 Operations professionals, distributed across the world

Large and diverse infrastructure deployed on all NIBR sites globally

"Follow-the-sun" support model (Cambridge, MA office hours); very limited travel and off-hours activities expected (<5%)

Skills: EDUCATION / EXPERIENCE

Mandatory: 3+ years of experience in maintaining and troubleshooting complex middleware setups involving Apache HTTPD, Tomcat, IIS working in conjunction with database management systems such as Oracle and/or MSSQL;

Mandatory: 3+ years of experience maintaining current Windows-based (2008, 2012, 2016) infrastructures in a high-performance, high-throughput enterprise environment

Mandatory: 3+ years of experience in the use of diagnostic tools in the troubleshooting of issues (processes, disk space management, application/system logs, system resources) in complex, multi-tier architectures

Mandatory: high ability to read and interpret system and application logs related to errors and events

Mandatory: solid understanding of Microsoft-specific services and concepts

Mandatory: good understanding of networking (OSI model, gateways, firewalls)

Mandatory: good understanding of MS Active Directory notions

Mandatory: understanding of hardware (HP and DELL, Blade Technology is a plus)

Mandatory: ability to interact in a professional capacity with a variety of stakeholders, both technical and non-technical, with a wide area of expertise

Mandatory: fluent English

Desirable: support experience similar to the above for Linux O/S (particularly RHEL 5+, CentOS 6+) and Linux-based environments is a major advantage

Desirable: experience with Amazon Web Services (AWS) concepts and implementations is a major advantage, practical knowledge of other public cloud systems is welcome

Desirable: experience operating and managing virtualization platforms (ESXi 5+) is a significant advantage

Advantageous: ability to read and write Powershell scripts

Advantageous: experience with containerization technologies (Docker, Singularity)

Advantageous: experience with automation solutions such as vRealize or Chef

Advantageous: understanding of storage (SAN, NAS, NFS) and backup concepts as they pertain to Windows- and ESX-based solutions

Advantageous: experience with hyperconverged solutions (ScaleIO) concepts and implementations

Advantageous: exposure to monitoring and alerting technologies (Solarwinds, SCOM)

Advantageous: experience with software development practices and tooling

Advantageous: understanding of regulated environments (GxP, SOX, SAS70, HIPAA, etc.)

 
qualifications:
Performs hands-on maintenance and support of servers and applications as member of the Infrastructure Operations Team

Performs analysis and provides recommendations and solutions for improving the technical quality of systems in the area of expertise

Integral part of a global infrastructure team which supports all technology layers of a complex research environment

MAJOR ACCOUNTABILITIES

Responsible for the hands-on maintenance and support of research computing platform systems (incident and problem resolution, task fulfillment)

Supports other IT teams in troubleshooting complex issues.

Ensures proper adherence to global standards, policies and regulatory compliance (GxP).

Manages individual tasks or incidents through the company's ticketing system.

Coordinates with the members of Engineering team, Service Desk and Application Service Managers.

Creates and maintains documentation.

Performs other tasks and duties as documented and defined.

KEY PERFORMANCE INDICATORS / MEASURES OF SUCCESS

Ensure stable and well-performing system and application environments.

Minimize downtime and/or impact of incidents in the area of responsibility.

Apply professional expertise to improve a complex environment.

JOB DIMENSION

Member of a global team of ~20 Operations professionals, distributed across the world

Large and diverse infrastructure deployed on all NIBR sites globally

"Follow-the-sun" support model (Cambridge, MA office hours); very limited travel and off-hours activities expected (<5%)

Skills: EDUCATION / EXPERIENCE

Mandatory: 3+ years of experience in maintaining and troubleshooting complex middleware setups involving Apache HTTPD, Tomcat, IIS working in conjunction with database management systems such as Oracle and/or MSSQL;

Mandatory: 3+ years of experience maintaining current Windows-based (2008, 2012, 2016) infrastructures in a high-performance, high-throughput enterprise environment

Mandatory: 3+ years of experience in the use of diagnostic tools in the troubleshooting of issues (processes, disk space management, application/system logs, system resources) in complex, multi-tier architectures

Mandatory: high ability to read and interpret system and application logs related to errors and events

Mandatory: solid understanding of Microsoft-specific services and concepts

Mandatory: good understanding of networking (OSI model, gateways, firewalls)

Mandatory: good understanding of MS Active Directory notions

Mandatory: understanding of hardware (HP and DELL, Blade Technology is a plus)

Mandatory: ability to interact in a professional capacity with a variety of stakeholders, both technical and non-technical, with a wide area of expertise

Mandatory: fluent English

Desirable: support experience similar to the above for Linux O/S (particularly RHEL 5+, CentOS 6+) and Linux-based environments is a major advantage

Desirable: experience with Amazon Web Services (AWS) concepts and implementations is a major advantage, practical knowledge of other public cloud systems is welcome

Desirable: experience operating and managing virtualization platforms (ESXi 5+) is a significant advantage

Advantageous: ability to read and write Powershell scripts

Advantageous: experience with containerization technologies (Docker, Singularity)

Advantageous: experience with automation solutions such as vRealize or Chef

Advantageous: understanding of storage (SAN, NAS, NFS) and backup concepts as they pertain to Windows- and ESX-based solutions

Advantageous: experience with hyperconverged solutions (ScaleIO) concepts and implementations

Advantageous: exposure to monitoring and alerting technologies (Solarwinds, SCOM)

Advantageous: experience with software development practices and tooling

Advantageous: understanding of regulated environments (GxP, SOX, SAS70, HIPAA, etc.)

 
skills: Performs hands-on maintenance and support of servers and applications as member of the Infrastructure Operations Team

Performs analysis and provides recommendations and solutions for improving the technical quality of systems in the area of expertise

Integral part of a global infrastructure team which supports all technology layers of a complex research environment

MAJOR ACCOUNTABILITIES

Responsible for the hands-on maintenance and support of research computing platform systems (incident and problem resolution, task fulfillment)

Supports other IT teams in troubleshooting complex issues.

Ensures proper adherence to global standards, policies and regulatory compliance (GxP).

Manages individual tasks or incidents through the company's ticketing system.

Coordinates with the members of Engineering team, Service Desk and Application Service Managers.

Creates and maintains documentation.

Performs other tasks and duties as documented and defined.

KEY PERFORMANCE INDICATORS / MEASURES OF SUCCESS

Ensure stable and well-performing system and application environments.

Minimize downtime and/or impact of incidents in the area of responsibility.

Apply professional expertise to improve a complex environment.

JOB DIMENSION

Member of a global team of ~20 Operations professionals, distributed across the world

Large and diverse infrastructure deployed on all NIBR sites globally

"Follow-the-sun" support model (Cambridge, MA office hours); very limited travel and off-hours activities expected (<5%)

Skills: EDUCATION / EXPERIENCE

Mandatory: 3+ years of experience in maintaining and troubleshooting complex middleware setups involving Apache HTTPD, Tomcat, IIS working in conjunction with database management systems such as Oracle and/or MSSQL;

Mandatory: 3+ years of experience maintaining current Windows-based (2008, 2012, 2016) infrastructures in a high-performance, high-throughput enterprise environment

Mandatory: 3+ years of experience in the use of diagnostic tools in the troubleshooting of issues (processes, disk space management, application/system logs, system resources) in complex, multi-tier architectures

Mandatory: high ability to read and interpret system and application logs related to errors and events

Mandatory: solid understanding of Microsoft-specific services and concepts

Mandatory: good understanding of networking (OSI model, gateways, firewalls)

Mandatory: good understanding of MS Active Directory notions

Mandatory: understanding of hardware (HP and DELL, Blade Technology is a plus)

Mandatory: ability to interact in a professional capacity with a variety of stakeholders, both technical and non-technical, with a wide area of expertise

Mandatory: fluent English

Desirable: support experience similar to the above for Linux O/S (particularly RHEL 5+, CentOS 6+) and Linux-based environments is a major advantage

Desirable: experience with Amazon Web Services (AWS) concepts and implementations is a major advantage, practical knowledge of other public cloud systems is welcome

Desirable: experience operating and managing virtualization platforms (ESXi 5+) is a significant advantage

Advantageous: ability to read and write Powershell scripts

Advantageous: experience with containerization technologies (Docker, Singularity)

Advantageous: experience with automation solutions such as vRealize or Chef

Advantageous: understanding of storage (SAN, NAS, NFS) and backup concepts as they pertain to Windows- and ESX-based solutions

Advantageous: experience with hyperconverged solutions (ScaleIO) concepts and implementations

Advantageous: exposure to monitoring and alerting technologies (Solarwinds, SCOM)

Advantageous: experience with software development practices and tooling

Advantageous: understanding of regulated environments (GxP, SOX, SAS70, HIPAA, etc.)


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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