Customer Relationship Data Analyst

  • location: Northvale, NJ
  • type: Permanent
  • salary: $90,000 - $95,000 per year
easy apply

job description

Customer Relationship Data Analyst

job summary:
Work with Head of CRM to develop, execute, and manage personalized communication streams supporting the entire customer journey. The ideal candidate will focus on big data, customer segmentation, detailed reporting, and campaign execution.

 
location: Northvale, New Jersey
job type: Permanent
salary: $90,000 - 95,000 per year
work hours: 9 to 5
education: Bachelors
 
responsibilities:
Principal Responsibilities:

· Development of data driven strategies ensuring the right customer receives the right message at the right time in the right channel.

· Leveraging your understanding of big data, data mining, segmentation, and reporting to increase key performance indicators of lead conversion, incremental revenue, and overall vehicle sales across Tier 1-3 platforms and media.

· Ensure transition from 1-to-many marketing strategy to 1-1 customized marketing cadence utilizing unique customer journeys in SalesForce Marketing Cloud platform and related toolkits

· Lead partner agencies to execute personalized marketing strategies and tactics to maximize brand engagement and advocacy

· Develop close relationships with digital content manager and social team to inspire ideas and ensure consistency in messaging and creative across channels to help drive the most impactful cross-channel customer experience.

· Develop data capture strategy to link all customer data to build 360 view of customers.

· Assist with development of Loyalty program that encompass mobile, digital, and traditional channels.

· Support Regional teams to develop tactical campaign support and drive new/CPO sales and service revenue with focus on speed-to-market, template driven digital strategies to respond to immediate market needs.

 
qualifications:
Job Specifications:

· Bachelor's degree in marketing and/or data analytics.

· 2-3 years of experience in CRM.

· 1-3 years experience in SalesForce DMP/Marketing Cloud experiences preferred but not essential.

· Strong project management skills within team-based projects and cross-functional team engagement

· Must have ability to work in fast-paced environment that focuses on multiple tasks and deadlines.

 
skills: Strong project management skills within team-based projects and cross-functional team engagement

· Must have ability to work in fast-paced environment that focuses on multiple tasks and deadlines.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

easy apply

get jobs in your inbox.

sign up
{{returnMsg}}

related jobs

    Sr. Data Analyst

  • location: New York, NY
  • job type: Contract
  • salary: $55 - $60 per hour
  • date posted: 10/18/2018

    Medical Customer Service

  • location: White Plains, NY
  • job type: Temp to Perm
  • salary: $15 - $15.50 per hour
  • date posted: 10/22/2018