Application Support Analyst

  • location: Lynchburg, VA
  • type: Contract
  • salary: $19 per hour
easy apply

job description

Application Support Analyst

job summary:
The Application Support Analyst role provides first tier support to application and engineering teams for a variety of applications and technologies. This candidate will be responsible for system monitoring, system maintenance, user support interactions, and client escalation interactions. This candidate will also be expected to contribute to project work and documentation updates.

Requirements:

1. College degree or IT experience equivalent.

2. Excellent documentation, analytical, and problem-solving skills and organizational skills required.

2. Willing customer satisfaction personality required, demonstrating initiative, self-motivation, and a keen attention to detail.

3. Ability to remain patient and discuss technical concepts with non-technical customers, and deal with ambiguity, tight timelines and demanding constraints.

4. Ability to work on multiple assignments, prioritize, and resolves issues in a timely manner within a high-pressure environment.

Desired/Preferred:

1. 2+ years of customer service experience. Help Desk experience is preferred, as the associate will be asked to assist in taking Help Desk phone calls overnight.

2. Experience with the following Desktop Applications: PuTTy, KiTTy, RDP, Microsoft Outlook and Office.

3. Prior experience in a Help Desk, Application Support, or other Enterprise IT Support role.

4. Experience with Windows OS and Linux OS.

5. Innate desire to find the root cause of technical issues, while balancing business needs to identify, support, and solve customer need

 
location: Lynchburg, Virginia
job type: Contract
work hours: 9 to 5
education: High School
 
responsibilities:
  • The Application Support Analyst role provides first tier support to application and engineering teams for a variety of applications and technologies.
  • This candidate will be responsible for system monitoring, system maintenance, user support interactions, and client escalation interactions.
  • This candidate will also be expected to contribute to project work and documentation updates.
 
qualifications:
Requirements:

1. College degree or IT experience equivalent.

2. Excellent documentation, analytical, and problem-solving skills and organizational skills required.

2. Willing customer satisfaction personality required, demonstrating initiative, self-motivation, and a keen attention to detail.

3. Ability to remain patient and discuss technical concepts with non-technical customers, and deal with ambiguity, tight timelines and demanding constraints.

4. Ability to work on multiple assignments, prioritize, and resolves issues in a timely manner within a high-pressure environment.

 
skills: Desired/Preferred:

1. 2+ years of customer service experience. Help Desk experience is preferred, as the associate will be asked to assist in taking Help Desk phone calls overnight.

2. Experience with the following Desktop Applications: PuTTy, KiTTy, RDP, Microsoft Outlook and Office.

3. Prior experience in a Help Desk, Application Support, or other Enterprise IT Support role.

4. Experience with Windows OS and Linux OS.

5. Innate desire to find the root cause of technical issues, while balancing business needs to identify, support, and solve customer need


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

easy apply

get jobs in your inbox.

sign up
{{returnMsg}}