Aspect IVR Lead System Architect

  • location: Rancho Cordova, CA
  • type: Contract
  • salary: $90 - $110 per hour
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job description

Aspect IVR Lead System Architect

job summary:
Our client is currently seeking a Aspect IVR Lead System Architect for a 6+ month contract opportunity located in Rancho Cordova, CA.



Duration of Contract: 6+ Month Contract (Possible Extension)
 
 
Description
Position Purpose: Develop and drive the standards, development processes, systems architecture, and design patterns to support IT and business solutions
  • Responsible for overall systems design and architecture, including new solutions and patterns
  • Collaborate with business users and stakeholders through design and implementation, including needs analysis and system requirements
  • Define and refine methodology and standards for setup, design and implementation of the application or technology to meet the needs of the business and IT customers
  • Generate detailed system requirements with cost projections, cost benefit analysis and ROI
  • Train and mentor IT team



 
Qualifications
Top Skill Sets:

  • 7+ years of experience with Aspect Contact Center Suite.
  • Experience as an IT application architect.
  • Broad knowledge and experience with many technology stacks.
Additional Information:

  • Experience with cloud technologies, to include Docker, Rancher, Kubernetes, VMware virtualization. Familiarity with public clouds such as Amazon AWS, Google Cloud, and Microsoft Azure is desirable.
  • Knowledge of automation and artificial intelligence technology and concepts, especially Natural Language Processing (NLP), Big Data, and Machine Learning.
  • Bachelor or Master's Degree in Information Technology, Computer Science or related field
  • Prior federal government experience with a software development project in a contractor role.
  • 7+ years of experience in Aspect Contact Center suite - Aspect Unified IP, APM, WFO, AQM, Speech Analytics, Tiles, ACD, IVR, CTI, SIP
  • Candidate must have strong experience as a solutions architect with a focus on the Contact Center, well versed in multi-channel technologies and telephony platforms, with an emphasis on holistic integration on the back-end to perform an end-to-end service
Education/Experience:

  • Bachelor's degree in Computer Science, MIS, related field or equivalent experience.
  • 5+ years of relevant design and architecture experience.
  • IT experience within managed care environment highly preferred.
  • Demonstrated understanding of business process as it relates to experience in the field.
This position will be supporting a Federal government contract, therefore it requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense form SF86 or higher security.

 
location: Rancho Cordova, California
job type: Contract
salary: $90 - 110 per hour
work hours: 8 to 5
education: No Degree Required
 
responsibilities:
Description
Position Purpose: Develop and drive the standards, development processes, systems architecture, and design patterns to support IT and business solutions
  • Responsible for overall systems design and architecture, including new solutions and patterns
  • Collaborate with business users and stakeholders through design and implementation, including needs analysis and system requirements
  • Define and refine methodology and standards for setup, design and implementation of the application or technology to meet the needs of the business and IT customers
  • Generate detailed system requirements with cost projections, cost benefit analysis and ROI
  • Train and mentor IT team
 
qualifications:
Additional Information:

  • Experience with cloud technologies, to include Docker, Rancher, Kubernetes, VMware virtualization. Familiarity with public clouds such as Amazon AWS, Google Cloud, and Microsoft Azure is desirable.
  • Knowledge of automation and artificial intelligence technology and concepts, especially Natural Language Processing (NLP), Big Data, and Machine Learning.
  • Bachelor or Master's Degree in Information Technology, Computer Science or related field
  • Prior federal government experience with a software development project in a contractor role.
  • 7+ years of experience in Aspect Contact Center suite - Aspect Unified IP, APM, WFO, AQM, Speech Analytics, Tiles, ACD, IVR, CTI, SIP
  • Candidate must have strong experience as a solutions architect with a focus on the Contact Center, well versed in multi-channel technologies and telephony platforms, with an emphasis on holistic integration on the back-end to perform an end-to-end service
 
skills: Education/Experience:

  • Bachelor's degree in Computer Science, MIS, related field or equivalent experience.
  • 5+ years of relevant design and architecture experience.
  • IT experience within managed care environment highly preferred.
  • Demonstrated understanding of business process as it relates to experience in the field.
This position will be supporting a Federal government contract, therefore it requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense form SF86 or higher security.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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