Network, Desktop Systems Support

  • location: Alpharetta, GA
  • type: Temp to Perm
  • salary: $18.33 - $20.63 per hour
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job description

Network, Desktop Systems Support

job summary:
1. Advanced troubleshooting skills with Networking, Software, and Hardware (barcode/image scanners, laser/thermal printers, switches, routers, modems, etc.) in a Domain (Server) environment as well as workgroup. Previous Point of Sale experience is a plus.

2. The ability to provide direction, and communicate highly technical information that is understandable to both technical (IT) professionals, as well as to the level of the non-technical customer

3. Excellent verbal and written communication skills :ability to de-escalate customers. Cross functional relationship building skills

4. Minimum of 2 years work experience with desktop/network/server systems support in a call center environment

This position will provide Level 2 phone based technical support for external networked desktop systems. Installs, configures, and troubleshoots servers, workstations and peripherals in a heterogeneous environment. Troubleshoots operating systems, computer hardware (including peripherals), network connectivity, virus and spyware, fax application, MS Outlook, pharmacy automation, Active Directory and small domains. Communicates technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. The successful applicant will possess exceptional customer service skills, be detail-oriented and take pride in quality of work while working under established SLAs.

Position Description

Provides technical support to internal or external networked/ desktop systems. Installs, configures, and troubleshoots workstations, and servers in a heterogeneous environment. Maintains password security, data integrity, and file system security. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades.

This position requires availability during the hours of 8:30 AM - 9:00PM Eastern Time. Eventually, it will involve on-call support over weekend/evenings.

Minimum Requirements

2+ years experience in desktop and networked systems support

Critical Skills

At least 1 year experience with call center environment required

Hardware, Server, Workstations and peripherals experience (Windows XP, Server2003 environment) required

Strong communication skills required

Installing, configuring and troubleshooting networks and hardware required

Additional Knowledge & Skills

Windows 7, Windows 10, Windows Server 2008, Windows Server 2012, SQL Server 2008 knowledge preferred

Unix Administration experience a plus

Experience with Terminal Services and SQL Database preferred

Business and technical writing experience a plus

Education

4-year degree or equivalent experience desired

Certifications/Licensure

Microsoft MCP Certification and/or MCSE and/or A+ Certification desired

 
location: Alpharetta, Georgia
job type: Contract
salary: $18.33 - 20.63 per hour
work hours: 8 to 5
education: Bachelors
 
responsibilities:
1. Advanced troubleshooting skills with Networking, Software, and Hardware (barcode/image scanners, laser/thermal printers, switches, routers, modems, etc.) in a Domain (Server) environment as well as workgroup. Previous Point of Sale experience is a plus.

2. The ability to provide direction, and communicate highly technical information that is understandable to both technical (IT) professionals, as well as to the level of the non-technical customer

3. Excellent verbal and written communication skills :ability to de-escalate customers. Cross functional relationship building skills

4. Minimum of 2 years work experience with desktop/network/server systems support in a call center environment

This position will provide Level 2 phone based technical support for external networked desktop systems. Installs, configures, and troubleshoots servers, workstations and peripherals in a heterogeneous environment. Troubleshoots operating systems, computer hardware (including peripherals), network connectivity, virus and spyware, fax application, MS Outlook, pharmacy automation, Active Directory and small domains. Communicates technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. The successful applicant will possess exceptional customer service skills, be detail-oriented and take pride in quality of work while working under established SLAs.

 
qualifications:
This position requires availability during the hours of 8:30 AM - 9:00PM Eastern Time. Eventually, it will involve on-call support over weekend/evenings.

Minimum Requirements

2+ years experience in desktop and networked systems support

 
skills: Critical Skills

At least 1 year experience with call center environment required

Hardware, Server, Workstations and peripherals experience (Windows XP, Server2003 environment) required

Strong communication skills required

Installing, configuring and troubleshooting networks and hardware required

Additional Knowledge & Skills

Windows 7, Windows 10, Windows Server 2008, Windows Server 2012, SQL Server 2008 knowledge preferred

Unix Administration experience a plus

Experience with Terminal Services and SQL Database preferred

Business and technical writing experience a plus

Education

4-year degree or equivalent experience desired

Certifications/Licensure

Microsoft MCP Certification and/or MCSE and/or A+ Certification desired


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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