Operations Business Analyst

  • location: Sunnyvale, CA
  • type: Contract
  • salary: $51 - $56.10 per hour
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job description

Operations Business Analyst

job summary:
Position Summary

The Walmart Global Marketplace, Program & Strategy team is responsible for defining, enforcing and promoting policies and programs to ensure best in class Customer Experience and hence drive Customer Satisfaction across our marketplace business.

Core Functions include:

  • Define, develop and review the Standard Operating Procedures (SOPs).
  • Understand and use various custom tools to support program operations (incl. seller settings, account setup, and invoicing)
  • Provide phone/email support to troubleshoot and resolve seller problems.
  • Identify and monitor program performance KPIs
  • Communicate closely with cross-functional partners to address non-routine questions as they arise
  • Prepare reports detailing program status to date
Position Description

  • This position is responsible for scaling and operations of Marketplace Shipping Services program.
  • An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.
 
location: Sunnyvale, California
job type: Contract
salary: $51.00 - 56.10 per hour
work hours: 9 to 6
education: Bachelors
 
responsibilities:
  • Provide phone/email support to troubleshoot and resolve seller problems.
  • Identify and monitor program performance KPIs
  • Communicate closely with cross-functional partners to address non-routine questions as they arise
  • Prepare reports detailing program status to date
 
qualifications:
  • Bachelor's or Master's degree (Business or Technical field preferred)
  • 2+ years of experience in program operations and technical support roles
 
skills: Minimum Qualifications

  • Bachelor's or Master's degree (Business or Technical field preferred)
  • 2+ years of experience in program operations and technical support roles
  • Strong analytical skills: MS Excel® skills, incl. functions (logical, lookup and reference, math and trigonometry, etc.) & pivot tables; Excel Macros, SQL, and Python skills preferred
  • Experience performing quantitative and qualitative research and communicating results to leadership
  • Excellent personal task management skills and ability to handle multiple assignments
  • Strong written (including email) and verbal (including phone) communication skills
  • Prior eCommerce and/or Supply Chain experience is a strong plus

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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