IT Help Desk

  • location: Suwanee, GA
  • type: Temp to Perm
  • salary: $23 - $25 per hour
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job description

IT Help Desk

job summary:
Assist Information Technology Manager with computer network administration and troubleshooting PC's for community bank - with 3 locations. Provides support to users on local network.

 
location: Suwanee, Georgia
job type: Contract
salary: $23 - 25 per hour
work hours: 8 to 5
education: No Degree Required
 
responsibilities:
Responsibilities/Duties/Functions/Tasks

  • Manage incoming support calls, prioritize issues and accurately communicate information to the IT Manager so issues can be resolved in a timely and efficient manner.
  • Assist employees with various tasks including but not limited to printer problems, locked programs, hardware issues, Microsoft application issues, and general IT problem solving.
  • Responsible for the set-up, maintenance and troubleshooting of all computers for new employees including maintaining standard OS patch level and standard application builds by department
  • Backup administration for Shoretel VOIP telephone system - loading mission critical software from 3rd party vendors and other various duties.
  • Network Server Administration: Microsoft Windows Server 2008 R2 (some Active Directory/Group Policy management)
  • Microsoft Exchange User and Mailbox administration
  • Endpoint Security Administration (lock down CD/USB, etc)
  • Assist IT Officer with materials and delivery of Security Awareness Training
  • Assist with Physical Security administration and configuration
  • Troubleshoot TCP/IP, DHCP, DNS and other network connectivity issues
  • Bomgar Remote Connection Appliance Administration (user config & firmware/OS updates)
  • Backup EUAC (End User Access Control)
  • Coordinates pickup of surplus equipment and ensure hard drive destruction certificate delivery
  • Assists with Vendor Management for IT Dept.
  • Additional support and backup system administration of Loan Origination Software, Converge ACH application and Fiserv C3 User access as needed
  • Support for iPhone email setup for users and support for iPad connection to Board Portal for Board and Senior Management
  • Assist with VMWare (VMConverter, some VCenter server) as needed
 
qualifications:
Qualifications

  • Ability to communicate in English - written and spoken ?
  • 1-2 years work experience in a customer service oriented help desk or technical support role
  • Knowledge of Windows 7, Microsoft Office 2013 and other business and productivity software, Microsoft server products, basic network connectivity knowledge, web browsers, Microsoft Outlook Knowledge of PC hardware and peripherals
  • Experienced MS Suite user
  • Valid Driver's license and no major violations within last five years on driving record
  • Current automobile insurance
  • Ability to lift 40lbs (computers, servers, batteries)
  • Bending, squatting, climbing ladders and lifting all required as part of daily responsibilities
  • Driving (own vehicle) to complete PC user support at other branches
 
skills:
  • Windows 7,
  • Microsoft Office 2013 and other business and productivity software,
  • Microsoft server products, basic network connectivity knowledge,
  • web browsers,
  • Microsoft Outlook
  • Knowledge of PC hardware and peripherals
  • Experienced MS Suite user

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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