QA Metrics and Process Analyst

  • location: Charlotte, NC
  • type: Contract
  • salary: $30 - $65 per hour
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job description

QA Metrics and Process Analyst

job summary:
Looking for a QA Metrics and Process Analyst for a six month contract with extensions and some remote flexibility in Charlotte NC.

 
location: Charlotte, North Carolina
job type: Contract
salary: $30 - 65 per hour
work hours: 9 to 5
education: No Degree Required
 
responsibilities:
Job Description:

This role is for a QA Metrics and Process Analyst within the Quality Management Office (QMO). This role will directly report to the QMO Manager and will liaise with teams in a matrixed, cross-functional environment and Vendor personnel.

- Documents all new or modified QA procedures and standards and assists in the development and implementation of QA metrics for assessing the quality of delivered applications and information systems

- Fosters best practices for quality assurance by recommending/establishing processes and testing methodologies to ensure compliance with recognized standards and practices

- Conducts Internal and External Audits to monitor and report on adoption and compliance to QMO process, policies, tools and adoption

- Recommend process improvements to understand Process gaps, perform causal analysis , develop preventive and corrective actions to mitigate the gaps

- Develops user guides and training manuals for new and existing tools

- Assist in collaborating across USTS teams to develop plans and implement a unified KPI and Metrics program, consolidate and report on SLA, Metrics and KPI data across multiple dimensions and reporting periods (Daily/Weekly/Monthly/Quarterly and Annual)

- Recommend control limits and benchmark thresholds for KPIs and Metrics across LOBs and the enterprise.

- Actively participate in Innovation, Cost of Quality and Continuous Process Improvement initiatives for QA teams

 
qualifications:
MUST HAVE:

1.) Strong knowledge of QA Processes and Methodologies, Test Lifecycle, Metrics and KPIs - 5 + years

2.) Must have previously been heavily involved in roles that involve Process Improvement, Change Management and Transformation - 5+ years

3.) Hands-on experience in performing ROI Analysis for tools and quantifiable process improvements - 2+ years

4.) Ability to understand variances, outliers, data correlations , recognize patterns and attribute cause-effect parameters - 5+ years

5.) Working knowledge of Test Lifecycle , Software and Project Management life cycles - 2+ years

6.) Should be proficient in Microsoft Excel (Macros, Pivot Tables, Visual Basic , Vlookup etc.) and preferably Microsoft Access - 5+ years

NICE TO HAVE 1.) Experience within consulting

 
skills: Skills needed for submittals

Any upcoming vacation plans? Yes or No

Has your candidate worked at our client as a Full Time employee? Yes or No

Is this candidate required to give notice - yes or no

Ability to recognize patterns and attribute cause-effect parameters- years

Ability to understand variances, outliers, and data correlations-years

Hands-on experience in performing ROI Analysis for tools and quantifiable process improvements- years

Microsoft Excel (Macros, Pivot Tables, Visual Basic , Vlookup etc.) and preferably Microsoft Access-years

Previously involved in roles that have Process Improvement, Change Management, & Transformation--years

Strong knowledge of QA Processes and Methodologies, Test Lifecycle, Metrics and KPIs-years

Working knowledge of Test Lifecycle , Software and Project Management life cycles-years

Experience within consulting firms- Yes or no


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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