HelpDesk Administrator

  • location: Dallas, TX
  • type: Permanent
  • salary: $50,000 - $60,000 per year
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job description

HelpDesk Administrator

job summary:
We're looking for a second level IT help desk administrator to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. The helpdesk technician's primary role is front line I.T. support and managing the helpdesk ticketing system. This position should be able to handle all first and second level IT support issues and triage all other issues to the appropriate personnel.

 
location: Dallas, Texas
job type: Permanent
salary: $50,000 - 60,000 per year
work hours: 8 to 4
education: Bachelors
 
responsibilities:
Basic Function/Responsibilities:

  • Handle Tier 1 & Tier 2 help desk escalations through tickets or phone
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of on-boarding process
  • Support audio and video equipment in conference rooms
  • Manage and monitor internal assets to ensure accurate inventory records
  • Check automated alerts, reconciles them to actual outages and takes appropriate action
  • Manage and maintain all backup systems for all locations per documented backup procedures
  • Performs other duties and lends assistance to co-workers as directed by management or members of our senior support staff
 
qualifications:
Required Experience:

  • All flavors of Windows 7 & greater, MS Office
  • Active Directory and Exchange user administration
  • PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
  • Client PC connectivity - ethernet, TCP/IP and VPN
  • Intermediate Network knowledge and troubleshooting skills
  • File server knowledge
  • Experience with helpdesk ticketing systems and AV desktop security products
  • Experience with server backup systems
  • Strong customer service and troubleshooting skills
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • 5 years+ experience working in a IT environment or associated Bachelors Degree
 
skills: Required Experience:

  • All flavors of Windows 7 & greater, MS Office
  • Active Directory and Exchange user administration
  • PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
  • Client PC connectivity - ethernet, TCP/IP and VPN
  • Intermediate Network knowledge and troubleshooting skills
  • File server knowledge
  • Experience with helpdesk ticketing systems and AV desktop security products
  • Experience with server backup systems
  • Strong customer service and troubleshooting skills
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • 5 years+ experience working in a IT environment or associated Bachelors Degree

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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