Support Specialist

  • location: Chicago, IL
  • type: Temp to Perm
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job description

Support Specialist

job summary:
Our client in Chicago, IL is seeking a Support Specialist with the following experience:

  • 1-3 years of applicable customer and technical support experience, preferably in a Sales or Insurance company
  • Skilled in supporting Level 1 / 2 requests and incidents, via phone and email
  • Familiarity with Ticketing systems, Electronic application systems, Lead management systems, etc.
 
location: Chicago, Illinois
job type: Contract
work hours: 8 to 5
education: Bachelors
 
responsibilities:
  • Ability to manage and resolve 25-30 tickets per day
  • Ability to provide technical & customer service support for organization's Field Services team
  • Responsible for ticket troubleshooting, triage, prioritization, categorization, escalation, and resolution
  • Ability to create, follow, and revise documentation per the ticket resolution process
 
qualifications:
  • Bachelor's degree
  • Excellent analysis, communication, and customer service skills
  • Industry certifications are a plus
 
skills:
  • Excellent analysis, communication, and customer service skills

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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