Field Service Engineer

  • location: Billerica, MA
  • type: Permanent
  • salary: $70,000 - $100,000 per year
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job description

Field Service Engineer

job summary:
 


 


"Field Service Engineer"
 


Key Responsibilities:

· Act as an expert in the field, developing resolution to critical issues; resolve complex issues in creative and effective ways.

· Manipulate and manage schedule (s) to best serve customer needs and gaps.

· Pro-active in finding methods to improve reliability/ manufacturing/engineering and share with Management and the department.

· Work closely with ASM and RSM to identify customers for upgrades, new purchases, and additional customer training. CC Manager on all leads.

· Identify error codes and re-occurring problems, or odd troubleshooting solutions to direct supervisor and R&D to solve problems and directly contain department material expenses and company costs. Send e-mails with detailed photos identifying problems.

· Provide professional, courteous, prompt and skilled technical service to customers.

· Responsible for schedule board maintenance and proactive scheduling.

· Use communication and technical skills to make the customer interaction a pleasant and memorable experience.

· Responsible for service repairs and maintenance of aesthetic laser equipment, as well as participating in software validation & verification.

· Responsible for the operational quality of the system and instructing customers on the operation and maintenance of the system. (Service sheet)

· Act as company liaison with customers on administrative and technical matters with in- house dispatch group and manufacturing personnel.

· Receives extensive technical training on overall theory of operation, optimization, maintenance and troubleshooting of Lasers from manufacture.

· Responsible for documenting all service activities in compliance with FDA requirements.

· Continually promote service contract revenue, new products.

· Timely submission of RMAs, closing calls, and expense reports (meeting company guidelines). Minimum supervision required here.

Position Requirements:

· BS or AS in Electronics, Laser Technology or equivalent is required with a minimum of 3+ years of experience in electronic system troubleshooting.

· Senior-level customer service skills, positive attitude, and ability to clearly and tactfully communicate with others.

· Enhanced knowledge and understanding of optics, electronics, and mechanic principles is required, as well as the ability to troubleshoot electronic, optical and mechanical assemblies down to component level.

· Ability to travel and cross territories (When required) on short notice required.

· Requires scheduling of flights and rental cars to ensure prompt arrival in different cities and different customer locations.

· Be able to travel up to 50% domestic and/ or international with on short notice




 
location: Billerica, Massachusetts
job type: Permanent
salary: $70,000 - 100,000 per year
work hours: 9 to 6
education: Bachelors
 
responsibilities:
 


 


"Field Service Engineer"
 


Key Responsibilities:

· Act as an expert in the field, developing resolution to critical issues; resolve complex issues in creative and effective ways.

· Manipulate and manage schedule (s) to best serve customer needs and gaps.

· Pro-active in finding methods to improve reliability/ manufacturing/engineering and share with Management and the department.

· Work closely with ASM and RSM to identify customers for upgrades, new purchases, and additional customer training. CC Manager on all leads.

· Identify error codes and re-occurring problems, or odd troubleshooting solutions to direct supervisor and R&D to solve problems and directly contain department material expenses and company costs. Send e-mails with detailed photos identifying problems.

· Provide professional, courteous, prompt and skilled technical service to customers.

· Responsible for schedule board maintenance and proactive scheduling.

· Use communication and technical skills to make the customer interaction a pleasant and memorable experience.

· Responsible for service repairs and maintenance of aesthetic laser equipment, as well as participating in software validation & verification.

· Responsible for the operational quality of the system and instructing customers on the operation and maintenance of the system. (Service sheet)

· Act as company liaison with customers on administrative and technical matters with in- house dispatch group and manufacturing personnel.

· Receives extensive technical training on overall theory of operation, optimization, maintenance and troubleshooting of Lasers from manufacture.

· Responsible for documenting all service activities in compliance with FDA requirements.

· Continually promote service contract revenue, new products.

· Timely submission of RMAs, closing calls, and expense reports (meeting company guidelines). Minimum supervision required here.

Position Requirements:

· BS or AS in Electronics, Laser Technology or equivalent is required with a minimum of 3+ years of experience in electronic system troubleshooting.

· Senior-level customer service skills, positive attitude, and ability to clearly and tactfully communicate with others.

· Enhanced knowledge and understanding of optics, electronics, and mechanic principles is required, as well as the ability to troubleshoot electronic, optical and mechanical assemblies down to component level.

· Ability to travel and cross territories (When required) on short notice required.

· Requires scheduling of flights and rental cars to ensure prompt arrival in different cities and different customer locations.

· Be able to travel up to 50% domestic and/ or international with on short notice




 
qualifications:
 


 


"Field Service Engineer"
 


Key Responsibilities:

· Act as an expert in the field, developing resolution to critical issues; resolve complex issues in creative and effective ways.

· Manipulate and manage schedule (s) to best serve customer needs and gaps.

· Pro-active in finding methods to improve reliability/ manufacturing/engineering and share with Management and the department.

· Work closely with ASM and RSM to identify customers for upgrades, new purchases, and additional customer training. CC Manager on all leads.

· Identify error codes and re-occurring problems, or odd troubleshooting solutions to direct supervisor and R&D to solve problems and directly contain department material expenses and company costs. Send e-mails with detailed photos identifying problems.

· Provide professional, courteous, prompt and skilled technical service to customers.

· Responsible for schedule board maintenance and proactive scheduling.

· Use communication and technical skills to make the customer interaction a pleasant and memorable experience.

· Responsible for service repairs and maintenance of aesthetic laser equipment, as well as participating in software validation & verification.

· Responsible for the operational quality of the system and instructing customers on the operation and maintenance of the system. (Service sheet)

· Act as company liaison with customers on administrative and technical matters with in- house dispatch group and manufacturing personnel.

· Receives extensive technical training on overall theory of operation, optimization, maintenance and troubleshooting of Lasers from manufacture.

· Responsible for documenting all service activities in compliance with FDA requirements.

· Continually promote service contract revenue, new products.

· Timely submission of RMAs, closing calls, and expense reports (meeting company guidelines). Minimum supervision required here.

Position Requirements:

· BS or AS in Electronics, Laser Technology or equivalent is required with a minimum of 3+ years of experience in electronic system troubleshooting.

· Senior-level customer service skills, positive attitude, and ability to clearly and tactfully communicate with others.

· Enhanced knowledge and understanding of optics, electronics, and mechanic principles is required, as well as the ability to troubleshoot electronic, optical and mechanical assemblies down to component level.

· Ability to travel and cross territories (When required) on short notice required.

· Requires scheduling of flights and rental cars to ensure prompt arrival in different cities and different customer locations.

· Be able to travel up to 50% domestic and/ or international with on short notice




 
skills:  


 


"Field Service Engineer"
 


Key Responsibilities:

· Act as an expert in the field, developing resolution to critical issues; resolve complex issues in creative and effective ways.

· Manipulate and manage schedule (s) to best serve customer needs and gaps.

· Pro-active in finding methods to improve reliability/ manufacturing/engineering and share with Management and the department.

· Work closely with ASM and RSM to identify customers for upgrades, new purchases, and additional customer training. CC Manager on all leads.

· Identify error codes and re-occurring problems, or odd troubleshooting solutions to direct supervisor and R&D to solve problems and directly contain department material expenses and company costs. Send e-mails with detailed photos identifying problems.

· Provide professional, courteous, prompt and skilled technical service to customers.

· Responsible for schedule board maintenance and proactive scheduling.

· Use communication and technical skills to make the customer interaction a pleasant and memorable experience.

· Responsible for service repairs and maintenance of aesthetic laser equipment, as well as participating in software validation & verification.

· Responsible for the operational quality of the system and instructing customers on the operation and maintenance of the system. (Service sheet)

· Act as company liaison with customers on administrative and technical matters with in- house dispatch group and manufacturing personnel.

· Receives extensive technical training on overall theory of operation, optimization, maintenance and troubleshooting of Lasers from manufacture.

· Responsible for documenting all service activities in compliance with FDA requirements.

· Continually promote service contract revenue, new products.

· Timely submission of RMAs, closing calls, and expense reports (meeting company guidelines). Minimum supervision required here.

Position Requirements:

· BS or AS in Electronics, Laser Technology or equivalent is required with a minimum of 3+ years of experience in electronic system troubleshooting.

· Senior-level customer service skills, positive attitude, and ability to clearly and tactfully communicate with others.

· Enhanced knowledge and understanding of optics, electronics, and mechanic principles is required, as well as the ability to troubleshoot electronic, optical and mechanical assemblies down to component level.

· Ability to travel and cross territories (When required) on short notice required.

· Requires scheduling of flights and rental cars to ensure prompt arrival in different cities and different customer locations.

· Be able to travel up to 50% domestic and/ or international with on short notice





Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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