VOIP Implementation tect

  • location: Tulsa, OK
  • type: Contract
  • salary: $20 - $30 per hour
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job description

VOIP Implementation tect

job summary:
We are seeking a versatile individual who can work in a fast-paced, customer & technical support environment. The position is responsible for oversight of customer turn-up activities for our hosted voice-over-IP (VOIP) solution. This includes direct phone- and email-based interaction with end-users to coordinate actions and provide technical guidance to ensure customer readiness and a smooth service implementation experience.

 
location: Tulsa, Oklahoma
job type: Contract
salary: $20 - 30 per hour
work hours: 9 to 5
education: Bachelors
 
responsibilities:
- Monitor, coordinate and track implementation activities/milestones

- Lead proactive customer kick-off, overview and activation calls to ensure customer readiness

- Coordinate field services dispatches & work with field service technicians

- Answer reactive helpdesk & technical support inquiries via phone & email

 
qualifications:
- Candidate must be proficient in writing and speaking French, preferably French Canadian.

- Excellent verbal, written and interpersonal communication skills

- Strong analytical and technical troubleshooting skills

- Customer project management

- VOIP CPE set-up and troubleshooting with Polycom SoundPoint endpoints & analog terminal adapters

- Hands-on LAN / WAN configuration & troubleshooting...as it relates to VOIP

- PacketSmart experience a plus

 
skills: - 4+ years in telecom service delivery or technical support

- Telecom service provider technical environment with emphasis on VOIP services

- Voice/VOIP service provisioning methods & procedures


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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