Operations Technician

  • location: New Century, KS
  • type: Contract
  • salary: $15 - $17 per hour
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job description

Operations Technician

job summary:
The Operations Technician is responsible for providing Technical Support in a Call Center environment. In addition to working on the telephone with clients and employees, the Operations Technician I performs Tier 1 troubleshooting of routers, switches and other telecommunications devices. Complex issues that cannot be solved within the Tier 1 team are triaged to Tier 2 and Tier 3 Engineers. The Operations Technician I tracks all repair activities in systems.

location: New Century, Kansas
job type: Contract
salary: $15 - 17 per hour
work hours: 8 to 5
education: Bachelors
  • Work in a fast-paced operational environment.
  • Answer customer calls and work issues via trouble tickets proficiently and independently.
  • Work all shifts in a 24 x 7 environment.
  • Recognize when to triage issues and Incidents to a higher tier of Technical Support.
  • Learn in an on-the-job training environment.
  • Manage repair activities in a Technical Support environment using systems and processes.
  • Collaborate with employees and third-party partners in a way that results in a positive repair experience for the client base.
  • At least two years providing Technical Support in a Call Center environment
  • Associate degree at minimum.
  • Previous experience supporting Routers, Switches and other telecommunications equipment in a Call Center and Repair Center environment.
  • Certifications from companies such as Cisco, Adtran and Juniper are desired.
  • A proven track record troubleshooting technical issues
  • Experience with Cisco command line interface.
  • Understanding of the OSI networking model's physical, data link, and network layers
  • An understanding of routing protocols such as BGP and OSPF
  • Ability to effectively and efficiently manage and correlate multiple trouble reports.
  • Expert level communication and customer service skills

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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    Operations Technician

  • location: New Century, KS
  • job type: Contract
  • salary: $14 - $17 per hour
  • date posted: 9/21/2018