Tier 2 Desktop Support

  • location: Golden, CO
  • type: Temp to Perm
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job description

Tier 2 Desktop Support

job summary:
Responsibilities:

  • Perform troubleshooting of LAN and connectivity issues
  • Perform data migrations and assist in data restorations
  • Create and maintain support documentation for the team based from fixes found during troubleshooting issues, as well as installation guides for software and PC builds
  • Log problems and resolutions using Problem Tracking Software and update work tickets in real-time with status and next steps toward closure and detailed resolution steps
  • Troubleshooting of Windows 7 and Windows 10
  • Research and resolve escalated Tier 2/3 tickets
  • Manage and schedule vulnerability patching
  • Experience working with Bomgar, Radmin, LANDesk Remote, or similar remoting tools
  • Experience working in Service Now, LANDesk, or similar ticketing system
  • Determine methods to improve process efficiencies where possible
  • Work independently and effectively on tasks and projects with minimal supervision
  • Provides a positive customer experience with each customer interaction
  • Travel (as needed)
  • Comfortable working overtime whenever needed
  • Take on new responsibilities (as needed)
  • Maintain a local IT presence in the office, and provide instruction, education, and assistance wherever required by the business
Requirements:

  • 4+ years' recent experience in desktop support, including Windows 7/10, O365, iOS, and MAC.
  • Experience with MS Outlook, MS O365, MS Enterprise Mobility Suite, Skype For Business
  • Strong knowledge of Citrix, VMware, and Altiris preferred
  • Intermediate Microsoft Active Directory Knowledge
  • MCSA (Microsoft Certified Systems Engineer), CompTIA A+ Service Technician, or other certs are a plus
  • Strong knowledge of desktop and laptop hardware components and hardware configurations
  • Strong knowledge of software troubleshooting experience.
  • Excellent time management skills are needed to multi-task work quickly and balance multiple tasks at once while maintaining service level agreements with business units
  • Eager to progress their career and become a Subject Matter Expert on various systems
  • Excellent verbal and written communication skills, including strong documentation skills
  • Experience working with SecureDoc, Symantec Encryption, Bitlocker, or similar encryption platforms (preferred)
  • Willingness to help wherever possible to ensure the success of the business
 
location: Golden, Colorado
job type: Contract
work hours: 9 to 5
education: Associates
 
responsibilities:
Responsibilities:

  • Perform troubleshooting of LAN and connectivity issues
  • Perform data migrations and assist in data restorations
  • Create and maintain support documentation for the team based from fixes found during troubleshooting issues, as well as installation guides for software and PC builds
  • Log problems and resolutions using Problem Tracking Software and update work tickets in real-time with status and next steps toward closure and detailed resolution steps
  • Troubleshooting of Windows 7 and Windows 10
  • Research and resolve escalated Tier 2/3 tickets
  • Manage and schedule vulnerability patching
  • Experience working with Bomgar, Radmin, LANDesk Remote, or similar remoting tools
  • Experience working in Service Now, LANDesk, or similar ticketing system
  • Determine methods to improve process efficiencies where possible
  • Work independently and effectively on tasks and projects with minimal supervision
  • Provides a positive customer experience with each customer interaction
  • Travel (as needed)
  • Comfortable working overtime whenever needed
  • Take on new responsibilities (as needed)
  • Maintain a local IT presence in the office, and provide instruction, education, and assistance wherever required by the business
Requirements:

  • 4+ years' recent experience in desktop support, including Windows 7/10, O365, iOS, and MAC.
  • Experience with MS Outlook, MS O365, MS Enterprise Mobility Suite, Skype For Business
  • Strong knowledge of Citrix, VMware, and Altiris preferred
  • Intermediate Microsoft Active Directory Knowledge
  • MCSA (Microsoft Certified Systems Engineer), CompTIA A+ Service Technician, or other certs are a plus
  • Strong knowledge of desktop and laptop hardware components and hardware configurations
  • Strong knowledge of software troubleshooting experience.
  • Excellent time management skills are needed to multi-task work quickly and balance multiple tasks at once while maintaining service level agreements with business units
  • Eager to progress their career and become a Subject Matter Expert on various systems
  • Excellent verbal and written communication skills, including strong documentation skills
  • Experience working with SecureDoc, Symantec Encryption, Bitlocker, or similar encryption platforms (preferred)
  • Willingness to help wherever possible to ensure the success of the business
 
qualifications:
Responsibilities:

  • Perform troubleshooting of LAN and connectivity issues
  • Perform data migrations and assist in data restorations
  • Create and maintain support documentation for the team based from fixes found during troubleshooting issues, as well as installation guides for software and PC builds
  • Log problems and resolutions using Problem Tracking Software and update work tickets in real-time with status and next steps toward closure and detailed resolution steps
  • Troubleshooting of Windows 7 and Windows 10
  • Research and resolve escalated Tier 2/3 tickets
  • Manage and schedule vulnerability patching
  • Experience working with Bomgar, Radmin, LANDesk Remote, or similar remoting tools
  • Experience working in Service Now, LANDesk, or similar ticketing system
  • Determine methods to improve process efficiencies where possible
  • Work independently and effectively on tasks and projects with minimal supervision
  • Provides a positive customer experience with each customer interaction
  • Travel (as needed)
  • Comfortable working overtime whenever needed
  • Take on new responsibilities (as needed)
  • Maintain a local IT presence in the office, and provide instruction, education, and assistance wherever required by the business
Requirements:

  • 4+ years' recent experience in desktop support, including Windows 7/10, O365, iOS, and MAC.
  • Experience with MS Outlook, MS O365, MS Enterprise Mobility Suite, Skype For Business
  • Strong knowledge of Citrix, VMware, and Altiris preferred
  • Intermediate Microsoft Active Directory Knowledge
  • MCSA (Microsoft Certified Systems Engineer), CompTIA A+ Service Technician, or other certs are a plus
  • Strong knowledge of desktop and laptop hardware components and hardware configurations
  • Strong knowledge of software troubleshooting experience.
  • Excellent time management skills are needed to multi-task work quickly and balance multiple tasks at once while maintaining service level agreements with business units
  • Eager to progress their career and become a Subject Matter Expert on various systems
  • Excellent verbal and written communication skills, including strong documentation skills
  • Experience working with SecureDoc, Symantec Encryption, Bitlocker, or similar encryption platforms (preferred)
  • Willingness to help wherever possible to ensure the success of the business
 
skills: Responsibilities:

  • Perform troubleshooting of LAN and connectivity issues
  • Perform data migrations and assist in data restorations
  • Create and maintain support documentation for the team based from fixes found during troubleshooting issues, as well as installation guides for software and PC builds
  • Log problems and resolutions using Problem Tracking Software and update work tickets in real-time with status and next steps toward closure and detailed resolution steps
  • Troubleshooting of Windows 7 and Windows 10
  • Research and resolve escalated Tier 2/3 tickets
  • Manage and schedule vulnerability patching
  • Experience working with Bomgar, Radmin, LANDesk Remote, or similar remoting tools
  • Experience working in Service Now, LANDesk, or similar ticketing system
  • Determine methods to improve process efficiencies where possible
  • Work independently and effectively on tasks and projects with minimal supervision
  • Provides a positive customer experience with each customer interaction
  • Travel (as needed)
  • Comfortable working overtime whenever needed
  • Take on new responsibilities (as needed)
  • Maintain a local IT presence in the office, and provide instruction, education, and assistance wherever required by the business
Requirements:

  • 4+ years' recent experience in desktop support, including Windows 7/10, O365, iOS, and MAC.
  • Experience with MS Outlook, MS O365, MS Enterprise Mobility Suite, Skype For Business
  • Strong knowledge of Citrix, VMware, and Altiris preferred
  • Intermediate Microsoft Active Directory Knowledge
  • MCSA (Microsoft Certified Systems Engineer), CompTIA A+ Service Technician, or other certs are a plus
  • Strong knowledge of desktop and laptop hardware components and hardware configurations
  • Strong knowledge of software troubleshooting experience.
  • Excellent time management skills are needed to multi-task work quickly and balance multiple tasks at once while maintaining service level agreements with business units
  • Eager to progress their career and become a Subject Matter Expert on various systems
  • Excellent verbal and written communication skills, including strong documentation skills
  • Experience working with SecureDoc, Symantec Encryption, Bitlocker, or similar encryption platforms (preferred)
  • Willingness to help wherever possible to ensure the success of the business

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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