Help Desk Tech

  • location: Rancho Cordova, CA
  • type: Temp to Perm
  • salary: $17 - $20 per hour
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job description

Help Desk Tech

job summary:
Responsibilities:

- Identify, research and resolves technical problems

- Document, track and monitor problems to ensure timely resolution

- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues

- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems

- Collect application issues, solve network and security problems and identify common PC software and hardware problems

- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware

- Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals

- Provide support for Windows 10 and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics

 
location: Rancho Cordova, California
job type: Contract
salary: $17 - 20 per hour
work hours: 8 to 5
education: Bachelors
 
responsibilities:
Responsibilities:

- Identify, research and resolves technical problems

- Document, track and monitor problems to ensure timely resolution

- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues

- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems

- Collect application issues, solve network and security problems and identify common PC software and hardware problems

- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware

- Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals

- Provide support for Windows 10 and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics

 
qualifications:
REQUIRED SKILLS:

- Excellent organizational, written, and verbal communication skills

- Computer literate and familiar with help desk procedures

- Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software

- Ability to install and deploy Windows based computers

- Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint

- Knowledge of Internet Explorer software usage and configuration

- Ability to lift up to 60 pounds required

 
skills: REQUIRED SKILLS:

- Excellent organizational, written, and verbal communication skills

- Computer literate and familiar with help desk procedures


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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