Engineer-IT

  • location: San Jose, CA
  • type: Contract
  • salary: $57.50 - $71.88 per hour
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job description

Engineer-IT

job summary:












Job Summary

The Services Customer Experience team is seeking a talented UX Designer to design the digital experiences that customers have with Services. Candidates are customer-obsessed and need to have a strong sense of ownership, passion to provide great customer experiences and is comfortable in a fast-paced, dynamic environment. A proven track record of successfully completing complex projects involving all stages of design thinking is required. This role requires deep collaboration with end-users, designers, leadership, product owners, engineers and business stakeholders. To succeed, you will need to draw on your significant UX experience, technical platform knowledge, organizational skills, problem solving skills, interpersonal savvy and common sense.



The candidate's user experience skillset will be both broad and deep and we are looking for an accomplished designer who can demonstrate their work both strategically and tactically. We are looking for an individual with experience identifying a UX vision and strategy to get there given our current environment. The candidate should also be able to create the information architecture and copy reflective of customer needs as well as the branding/visual/graphical design, and UX/UI/interaction design required to ensure customer success. The candidate should also be highly curious about the user through UX research and behavior data analysis.



Candidates should be prepared to demonstrate their ability to uphold to Services Customer Experience high standards for experience design by presenting relevant examples from their portfolio.





Key Qualifications

-5-8 years experience designing for a high performing internal users across publishing, content management and/or community moderation platforms.

-Degree in a design-related field or equivalent experience.

-Expert in a broad range of UX skills including information architecture, interaction design and UI design.

-Mastery of Sketch, Photoshop, Keynote, Illustrator, and other common design and prototyping tools.

-Passionate about user-centered design.

-Experience creating flow diagrams, wireframes, mockups and prototypes.

-Experience working directly with developers to ensure the successful implementation of a design specifications.

-A strong portfolio demonstrating a history of creating great web and mobile designs

-Deep expertise in service design, taxonomy, information architecture, user testing, interactive design.

-Extensive experience creating UX artifacts including journey maps, site maps, affinity diagrams, flow charts, wireframes, and mockups using modern tools and techniques.

-Expert in visual and graphics design.

-Experience creating graphics, guidelines and visual design and pattern libraries.

-Excellent verbal and written communications skills.

-Knowledge of HTML, CSS, and JavaScript.

-Experience with User Research techniques, usability Testing and QA

-Experience with accessibility, localization and internationalization.



Description

- Gathering input from stakeholders and using your extensive user experience design knowledge and industry experience to help shape project requirements and scope.

- Creating design artifacts such as journey maps, site maps, flow diagrams, prototypes and others to help communicate the design approach and to gain alignment across stakeholders.

- Developing annotated low, medium and high fidelity design assets, ensuring you offer multiple concepts to help elicit meaningful feedback.

- Creating prototypes for testing and to flesh-out designs and refine interactions.

- Co-creating and testing designs with users.

- Creating highly detailed design specifications that enable developers to implement the experience

- Ability to influence and negotiate technical and business roadblocks.

- Revising and updating designs and documentation based on continuing user testing and customer feedback.

- Applying best practices with strong consideration for accessibility, scalability, and ease of maintenance.





Education

Bachelor's degree or equivalent experience (UX/Visual Design, Human-Computer Interaction, Industrial Design or similar degrees preferred)

Master's degree in design or related field is preferred





Additional Requirements

Preferred Qualifications:



- Ability to create clear and engaging data visualizations is a plus.

- Deep experience with Apple products and the Support organization

- Experience facilitating design workshops















 
location: San Jose, California
job type: Contract
salary: $57.50 - 71.88 per hour
work hours: 9 to 5
education: Bachelors
 
responsibilities:
-5-8 years experience designing for a high performing internal users across publishing, content management and/or community moderation platforms.

-Degree in a design-related field or equivalent experience.

-Expert in a broad range of UX skills including information architecture, interaction design and UI design.

-Mastery of Sketch, Photoshop, Keynote, Illustrator, and other common design and prototyping tools.

-Passionate about user-centered design.

-Experience creating flow diagrams, wireframes, mockups and prototypes.

-Experience working directly with developers to ensure the successful implementation of a design specifications.

-A strong portfolio demonstrating a history of creating great web and mobile designs

-Deep expertise in service design, taxonomy, information architecture, user testing, interactive design.

 
qualifications:
-5-8 years experience designing for a high performing internal users across publishing, content management and/or community moderation platforms.

-Degree in a design-related field or equivalent experience.

-Expert in a broad range of UX skills including information architecture, interaction design and UI design.

-Mastery of Sketch, Photoshop, Keynote, Illustrator, and other common design and prototyping tools.

-Passionate about user-centered design.

-Experience creating flow diagrams, wireframes, mockups and prototypes.

-Experience working directly with developers to ensure the successful implementation of a design specifications.

-A strong portfolio demonstrating a history of creating great web and mobile designs

-Deep expertise in service design, taxonomy, information architecture, user testing, interactive design.

 
skills: -Passionate about user-centered design.

-Experience creating flow diagrams, wireframes, mockups and prototypes.

-Experience working directly with developers to ensure the successful implementation of a design specifications.

-A strong portfolio demonstrating a history of creating great web and mobile designs

-Deep expertise in service design, taxonomy, information architecture, user testing, interactive design.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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