Senior Infrastructure Engineer

  • location: Horsham, PA
  • type: Contract
  • salary: $45 - $53.50 per hour
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job description

Senior Infrastructure Engineer

job summary:
The Solution's Architect's role is to coordinate strategies for defining, deploying, and maintaining the company's in-house IP telephony voice communication architecture and its associated network connections and component hardware. This individual is a Senior Infrastructure Architect/Engineer with responsibility for complex enterprise infrastructure environments primarily focused on VoIP technologies. This includes managing all engineering projects for VoIP initiatives, planning technology roadmaps, and configuring and optimizing all VoIP/IP-PBX telephone systems and services, both internally and those integrated with Cloud based services. Also, the Voice Architect mandate will be to maintain SLAs for all organizational IP telephony applications.

Strategy & Planning:

Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements.

Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use.

Develop and deploy methodologies for testing network performance and providing network performance statistics and reports.

Provide IPT consulting expertise, direction, and assistance to Network Analysts, Network Engineers and Network Administrators and Architects.

Conduct research on emerging technologies in support of network development efforts, and recommend technologies that will increase cost effectiveness and network flexibility.

Develop, document, make recommendations, and communicate plans for investing in voice infrastructure technologies, including analysis of cost reduction opportunities.

Participate in the development of network strategies in collaboration with the executive team.

Conduct research and make recommendations on products, services, protocols, and standards in support of all network procurement and development efforts.

Ensure network services have sufficient capacity, stability, and agility to satisfy service level agreements with business units.

Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.

Acquisition & Deployment:

Proven experience in deployment and maintaining CUCM - VOIP networking experience /technical proficiency in LAN, WAN, Network Management, and Security. Knowledge of DHCP, DNS, Windows environments Ability to handle several projects simultaneously

Provide VOIP services support at a mid to advanced level to the enterprise; provide product design, recommendations, evaluations, and configurations, etc.

Responsible for implementing and maintaining all aspects of the VOIP network infrastructure (i.e. Cabling- Racking/LAN/WAN/WLAN/VoIP/VPN/Network).

Conduct Proof of Concepts for emerging technologies and present recommendations to design team and management.

Participate in multi-discipline design teams to provide solutions and capacity planning of equipment and VOIP network.

Provide VOIP architecture and design for data center and site deployments Operational Management

Establish and maintain regular written and in-person communications with the organization's executives, decision-makers, stakeholders, department heads, and end users regarding pertinent network activities.

Lead and administrate a contingent of Telecom administrators.

Responsible for resolving Cisco UC Manager 11.x VOIP client business problems through research, installation and customization, network administration, and network management support.

Provide on-call operational level support for all aspects of the VOIP hardware and software.

Collaborate with end users and senior management to define business requirements for complex network development and gain buy-in for all network architecture plans.

Manage and set priorities for the architectural design, maintenance, development, and evaluation of all network infrastructures, including LANs, WANs, VMs, Internet, intranet, security, wireless implementations, and so on.

Provide Tier 3 Team escalation and interface w/Vendors to resolve all issues as needed

Excellent team player with ability to coordinate and cooperate with others and provide junior Team member mentoring

Must demonstrate a solid service orientation inside and outside the IT Department and the organization

Ensure compliance of network devices to Company standards in regards to device configuration and deployments.

Define and maintain SOPs and quality standards

Conduct feasibility studies for various upgrade projects, improvements, and other conversions.

Ensure that the solutions being implemented are compliant with all relevant regulations, policies and procedures.

Knowledge & Experience:

CCVP, CCNP or CCIE certified or equivalent work experience.

Expert knowledge of Cisco Unified Communications Manager Version 10.x and 11.x

Expert knowledge of H.323 protocols and Session Initiation Protocol (SIP)

In depth technical skills for Cisco Unified Communications equipment including UCCX, Finesse, CER, Call Manager and CUPC

Extensive experience in troubleshooting and configuration for Cisco Unified Contact Center Enterprise (V10.x, and 11.x) and Express (v10.x and 11.x) as well as associated technologies (Contact Recording, Cisco Agent Desktop, Reporting, etc.)

Knowledge and experience troubleshooting and developing Cisco Unified Contact Center Enterprise and Express scripting

Must have experience Unity voice mail, 2811 ,VG224, SIP, Cube, Jabber, Video, FXO infrastructure

8+ years' experience managing, developing and delivering strategic Cisco Unified Communications platforms.

Experience support an enterprise-wide LANs, WANs, WLANs, IP Telephony, VPNs, VMs, virtual networks, etc.

Experience in a Global Regulated Organization; technical leader in a large, complex enterprise network environments

Excellent knowledge of current protocols and standards, including OSPF, EIGRP, BGP, SIP, IPsec, DNS/DHCP and SNMP.

Familiarity with programming languages such as Perl or Python.

Knowledge and understanding of system flow charts, traffic flow, and data processing concepts.

Knowledge of advanced network services, ie IP Multicast, QOS, etc.

Extensive experience with developing strategic plans.

Exceptional analytical, conceptual, and problem-solving abilities.

Exceptional understanding of the organization's goals and objectives.

Proven experience with network capacity planning, network security principles, and general network management best practices.

Certifications:

CCNP Voice required.

CCIE (Cisco Certified Internetworking Expert) preferred.

ITIL a plus.

Bi-lingual English/Spanish a plus

 
location: Horsham, Pennsylvania
job type: Contract
salary: $45.00 - 53.50 per hour
work hours: 8 to 5
education: Bachelors
 
responsibilities:
The Solution's Architect's role is to coordinate strategies for defining, deploying, and maintaining the company's in-house IP telephony voice communication architecture and its associated network connections and component hardware. This individual is a Senior Infrastructure Architect/Engineer with responsibility for complex enterprise infrastructure environments primarily focused on VoIP technologies. This includes managing all engineering projects for VoIP initiatives, planning technology roadmaps, and configuring and optimizing all VoIP/IP-PBX telephone systems and services, both internally and those integrated with Cloud based services. Also, the Voice Architect mandate will be to maintain SLAs for all organizational IP telephony applications.

Strategy & Planning:

Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements.

Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use.

Develop and deploy methodologies for testing network performance and providing network performance statistics and reports.

Provide IPT consulting expertise, direction, and assistance to Network Analysts, Network Engineers and Network Administrators and Architects.

Conduct research on emerging technologies in support of network development efforts, and recommend technologies that will increase cost effectiveness and network flexibility.

Develop, document, make recommendations, and communicate plans for investing in voice infrastructure technologies, including analysis of cost reduction opportunities.

Participate in the development of network strategies in collaboration with the executive team.

Conduct research and make recommendations on products, services, protocols, and standards in support of all network procurement and development efforts.

Ensure network services have sufficient capacity, stability, and agility to satisfy service level agreements with business units.

Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.

Acquisition & Deployment:

Proven experience in deployment and maintaining CUCM - VOIP networking experience /technical proficiency in LAN, WAN, Network Management, and Security. Knowledge of DHCP, DNS, Windows environments Ability to handle several projects simultaneously

Provide VOIP services support at a mid to advanced level to the enterprise; provide product design, recommendations, evaluations, and configurations, etc.

Responsible for implementing and maintaining all aspects of the VOIP network infrastructure (i.e. Cabling- Racking/LAN/WAN/WLAN/VoIP/VPN/Network).

Conduct Proof of Concepts for emerging technologies and present recommendations to design team and management.

Participate in multi-discipline design teams to provide solutions and capacity planning of equipment and VOIP network.

Provide VOIP architecture and design for data center and site deployments Operational Management

Establish and maintain regular written and in-person communications with the organization's executives, decision-makers, stakeholders, department heads, and end users regarding pertinent network activities.

Lead and administrate a contingent of Telecom administrators.

Responsible for resolving Cisco UC Manager 11.x VOIP client business problems through research, installation and customization, network administration, and network management support.

Provide on-call operational level support for all aspects of the VOIP hardware and software.

Collaborate with end users and senior management to define business requirements for complex network development and gain buy-in for all network architecture plans.

Manage and set priorities for the architectural design, maintenance, development, and evaluation of all network infrastructures, including LANs, WANs, VMs, Internet, intranet, security, wireless implementations, and so on.

Provide Tier 3 Team escalation and interface w/Vendors to resolve all issues as needed

Excellent team player with ability to coordinate and cooperate with others and provide junior Team member mentoring

Must demonstrate a solid service orientation inside and outside the IT Department and the organization

Ensure compliance of network devices to Company standards in regards to device configuration and deployments.

Define and maintain SOPs and quality standards

Conduct feasibility studies for various upgrade projects, improvements, and other conversions.

Ensure that the solutions being implemented are compliant with all relevant regulations, policies and procedures.

Knowledge & Experience:

CCVP, CCNP or CCIE certified or equivalent work experience.

Expert knowledge of Cisco Unified Communications Manager Version 10.x and 11.x

Expert knowledge of H.323 protocols and Session Initiation Protocol (SIP)

In depth technical skills for Cisco Unified Communications equipment including UCCX, Finesse, CER, Call Manager and CUPC

Extensive experience in troubleshooting and configuration for Cisco Unified Contact Center Enterprise (V10.x, and 11.x) and Express (v10.x and 11.x) as well as associated technologies (Contact Recording, Cisco Agent Desktop, Reporting, etc.)

Knowledge and experience troubleshooting and developing Cisco Unified Contact Center Enterprise and Express scripting

Must have experience Unity voice mail, 2811 ,VG224, SIP, Cube, Jabber, Video, FXO infrastructure

8+ years' experience managing, developing and delivering strategic Cisco Unified Communications platforms.

Experience support an enterprise-wide LANs, WANs, WLANs, IP Telephony, VPNs, VMs, virtual networks, etc.

Experience in a Global Regulated Organization; technical leader in a large, complex enterprise network environments

Excellent knowledge of current protocols and standards, including OSPF, EIGRP, BGP, SIP, IPsec, DNS/DHCP and SNMP.

Familiarity with programming languages such as Perl or Python.

Knowledge and understanding of system flow charts, traffic flow, and data processing concepts.

Knowledge of advanced network services, ie IP Multicast, QOS, etc.

Extensive experience with developing strategic plans.

Exceptional analytical, conceptual, and problem-solving abilities.

Exceptional understanding of the organization's goals and objectives.

Proven experience with network capacity planning, network security principles, and general network management best practices.

Certifications:

CCNP Voice required.

CCIE (Cisco Certified Internetworking Expert) preferred.

ITIL a plus.

Bi-lingual English/Spanish a plus

 
qualifications:
Knowledge & Experience:

CCVP, CCNP or CCIE certified or equivalent work experience.

Expert knowledge of Cisco Unified Communications Manager Version 10.x and 11.x

Expert knowledge of H.323 protocols and Session Initiation Protocol (SIP)

In depth technical skills for Cisco Unified Communications equipment including UCCX, Finesse, CER, Call Manager and CUPC

Extensive experience in troubleshooting and configuration for Cisco Unified Contact Center Enterprise (V10.x, and 11.x) and Express (v10.x and 11.x) as well as associated technologies (Contact Recording, Cisco Agent Desktop, Reporting, etc.)

Knowledge and experience troubleshooting and developing Cisco Unified Contact Center Enterprise and Express scripting

Must have experience Unity voice mail, 2811 ,VG224, SIP, Cube, Jabber, Video, FXO infrastructure

8+ years' experience managing, developing and delivering strategic Cisco Unified Communications platforms.

Experience support an enterprise-wide LANs, WANs, WLANs, IP Telephony, VPNs, VMs, virtual networks, etc.

Experience in a Global Regulated Organization; technical leader in a large, complex enterprise network environments

Excellent knowledge of current protocols and standards, including OSPF, EIGRP, BGP, SIP, IPsec, DNS/DHCP and SNMP.

Familiarity with programming languages such as Perl or Python.

Knowledge and understanding of system flow charts, traffic flow, and data processing concepts.

Knowledge of advanced network services, ie IP Multicast, QOS, etc.

Extensive experience with developing strategic plans.

Exceptional analytical, conceptual, and problem-solving abilities.

Exceptional understanding of the organization's goals and objectives.

Proven experience with network capacity planning, network security principles, and general network management best practices.

Certifications:

CCNP Voice required.

CCIE (Cisco Certified Internetworking Expert) preferred.

ITIL a plus.

Bi-lingual English/Spanish a plus

 
skills: Knowledge & Experience:

CCVP, CCNP or CCIE certified or equivalent work experience.

Expert knowledge of Cisco Unified Communications Manager Version 10.x and 11.x

Expert knowledge of H.323 protocols and Session Initiation Protocol (SIP)

In depth technical skills for Cisco Unified Communications equipment including UCCX, Finesse, CER, Call Manager and CUPC

Extensive experience in troubleshooting and configuration for Cisco Unified Contact Center Enterprise (V10.x, and 11.x) and Express (v10.x and 11.x) as well as associated technologies (Contact Recording, Cisco Agent Desktop, Reporting, etc.)

Knowledge and experience troubleshooting and developing Cisco Unified Contact Center Enterprise and Express scripting

Must have experience Unity voice mail, 2811 ,VG224, SIP, Cube, Jabber, Video, FXO infrastructure

8+ years' experience managing, developing and delivering strategic Cisco Unified Communications platforms.

Experience support an enterprise-wide LANs, WANs, WLANs, IP Telephony, VPNs, VMs, virtual networks, etc.

Experience in a Global Regulated Organization; technical leader in a large, complex enterprise network environments

Excellent knowledge of current protocols and standards, including OSPF, EIGRP, BGP, SIP, IPsec, DNS/DHCP and SNMP.

Familiarity with programming languages such as Perl or Python.

Knowledge and understanding of system flow charts, traffic flow, and data processing concepts.

Knowledge of advanced network services, ie IP Multicast, QOS, etc.

Extensive experience with developing strategic plans.

Exceptional analytical, conceptual, and problem-solving abilities.

Exceptional understanding of the organization's goals and objectives.

Proven experience with network capacity planning, network security principles, and general network management best practices.

Certifications:

CCNP Voice required.

CCIE (Cisco Certified Internetworking Expert) preferred.

ITIL a plus.

Bi-lingual English/Spanish a plus


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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