Operations Technician

  • location: Littleton, CO
  • type: Contract
  • salary: $18 - $21 per hour
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job description

Operations Technician

job summary:
The Operations Technician I position is responsible for taking customer status calls, monitoring the proactive tickets for customer circuits, providing technical support to customers, and giving customers the status of their repairs. Technicians use the ticket system to update ticket logs, notify customers of updates and keep customer contact information current. There will be testing of DS1 circuits and logging of test results in the ticket system.

 
location: Littleton, Colorado
job type: Contract
salary: $18 - 21 per hour
work hours: 8 to 5
education: Bachelors
 
responsibilities:
  • Practicing excellent customer service
  • Demonstrating proficiency with trouble ticketing application and other internal tools
  • Ability to work in a fast-paced operational environment
  • Ability to answer customer calls and work issues via trouble ticket proficiently and independently
  • Ability to work all shifts in a 24 x 7 environment
  • Ability to learn in an 'on-the-job' training environment
  • Update trouble tickets which summarizes troubleshooting steps taken and the status of the customers issue
 
qualifications:
  • 1+ year of technical customer call center experience
  • 2 + years of related work experience
  • Cisco and Juniper certifications are a plus
  • Experience with Cisco command line interface. Other router CLI experiences a plus.
 
skills:
  • Detailed understanding of the OSI networking model physical, data link, and network layers
  • A proven track record troubleshooting technical issues
  • An understanding of routing protocols and principals
  • Knowledge of firewall rules and NAT policies
  • Understanding of DNS & email troubleshooting
  • Manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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