Technical Support Analyst

  • location: Baltimore, MD
  • type: Contract
  • salary: $20 - $24 per hour
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job description

Technical Support Analyst

job summary:
In need of a Desktop Support Analyst to help with a research facility on an enrollment project. You will be focusing on networking issues, hardware and software issues and will do mostly troubleshooting through a ticketing system.

 
location: Baltimore, Maryland
job type: Contract
salary: $20 - 24 per hour
work hours: 9 to 5
education: High School
 
responsibilities:
  • First level of defense - Tier 2 support.
  • Must be motivated / self starter.
  • Go above and beyond. Might be down time: what can I do? Can I help with something or can I learn something? Key!
 
qualifications:
  • Experience with Tier 2 support
  • Experience with support on Mobile devices (Android and I phone)
  • Great communication skills as you will be supporting employees over the phone and by email.
 
skills:
  • High school degree
  • Certifications are a plus

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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