Business Analyst

  • location: Alpharetta, GA
  • type: Contract
  • salary: $69 - $71.50 per hour
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job description

Business Analyst

job summary:
- Collaborate with multiple levels of business stakeholders across functional areas to define business needs and desired Sales CRM Solution.

- Facilitate discussions with the business to identify pain points and areas of improvement within existing processes and opportunities to leverage the Salesforce platform to address pain points

location: Alpharetta, Georgia
job type: Contract
salary: $69.00 - 71.50 per hour
work hours: 9 to 5
education: Bachelors

- Identify strategies to migrate disparate processes to the Sales CRM Solution.

- Define user stories and business requirements for Sales CRM. Develop functional requirements.

- Identify value drivers for future state solutions.

- Define solutions to satisfy functional and non-functional requirements while ensuring quality, scalability and timely delivery.

- Create and maintain project deliverables to ensure business processes, use cases, business requirements, functional designs, test plans, etc. are thoroughly and consistently documented using standard templates and centralized repository

- Complete basic administration within the cloud solution (user maintenance, field maintenance, basic product configuration, basic reports)

- Collaborate with team members to ensure thorough acceptance criteria, including positive, negative and regression testing for user stories

- Collaborate with business stakeholders to ensure successful user acceptance testing

- Provide content for end user training design, documentation and delivery efforts.

- Support deployment planning and post production support for new business process and requirements.

- Obtain/maintain basic admin certification.

- Stay current on functionality, best practices, releases, product roadmaps and 3rd party applications available via the AppExchange

- Seek additional certifications as Equifax solutions mature and require.


- Bachelor's Degree in Business Management, Computer Science, MIS, or Industrial Engineering.

- certification required.

- 5-10 years of business analysis experience within a professional services, sales or customer support operations role


- Experience defining business requirements, writing user stories, creating detailed functional designs and process documentation

- Strong work ethic, customer service and interpersonal skills

- Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization

- Excellent presentation and facilitation skills

- Demonstrated skills in negotiation and influence

- Strong decision making and problem solving skills

- Ability to motivate and influence others

- Ability to work in a highly matrixed business environment

- Ability to work in a geographically dispersed business environment

- Working knowledge of SDLC and Agile (Scrum) project methodologies

- Intermediate skills with Microsoft Office Suite (Visio, Word, Excel, PowerPoint)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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