Desktop Support

  • location: King of Prussia, PA
  • type: Temp to Perm
  • salary: $18 - $22 per hour
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job description

Desktop Support

job summary:
  • Respond to client support tickets in a timely manner, prioritizing and tracking work-requests against target SLA's
 
location: King Of Prussia, Pennsylvania
job type: Contract
salary: $18 - 22 per hour
work hours: 8 to 5
education: High School
 
responsibilities:
  • Deskside Support covering all hardware, software and operating system issues
  • IMACDs - Install, Move, Add, Change, De-install of hardware and software
  • Refresh Equipment (managed or large scale deployment)
  • Hardware Break Fix Services for End User Devices
  • Desktops, Laptops, Tablets, iPhones, Printers, others
  • Direct the resolution for in warranty, out of warranty, enhanced service levels, Dell and other manufacturers
  • Act as a technical consultant for clients on software issues, general support and best practices
  • Collaborate cross-functionally with Service Management, Development, and other technical teams on the implementation of new features and design decisions, relaying data-driven feedback to all teams, resolution of advance issues
  • Support of Top Team
  • Asset management support
 
qualifications:
2+ years of Desktop Support experience

 
skills:
  • Deskside Support covering all hardware, software and operating system issues
  • IMACDs - Install, Move, Add, Change, De-install of hardware and software
  • Refresh Equipment (managed or large scale deployment)
  • Hardware Break Fix Services for End User Devices
  • Desktops, Laptops, Tablets, iPhones, Printers, others

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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