WBGJP00003519 - Mobile Device Technologist I

  • location: Washington, DC
  • type: Contract
  • salary: $18 - $20 per hour
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job description

WBGJP00003519 - Mobile Device Technologist I

job summary:
Mobile Technology Specialist responsibilities include providing end user and system support to the ITS Mobility Support Services for client Group staff.

 
location: Washington, Washington, D.C.
job type: Contract
salary: $18 - 20 per hour
work hours: 8 to 5
education: Bachelors
 
responsibilities:
- Configure and troubleshoot mobile devices including but not limited to iOS and Android smart phones and tablets

- Configure mobile devices for World Bank mobile apps, VPN, and SecurID authentication

- Provide VPN support for corporate computers including configuring, troubleshooting and training

- Install, troubleshoot, configure and document changes required to make identified WB applications to work in the mobile device environment

- Resolve incident tickets relating to mobility support services

- Serve as subject matter expert/point of contact for the Help Desk, application owners and tier-3 support teams on issues related to the mobile device environment

- Interface with WBG staff in-person or via phone and email, and to provide mobility-related support

- Help administer lifecycle of corporate mobile devices including provisioning, inventory management, and decommissioning in accordance with corporate guidelines

- Work with corporate mobile vendors to resolve technical issues and provision corporate plans and devices

 
qualifications:
- Education: Associates Degree or 4 or more years of relevant work experience

 
skills: - Proven customer service experience and ability to ascertain customers' needs through interaction

- Experience in supporting Apple and Android devices in a corporate environment

- In-depth knowledge and experience in mobile device configuration, app installation, and troubleshooting

- Understanding of MobileIron, inTune, or other Mobile Device Management systems (MDMs)

- Extensive experience in using Remedy, ServiceNow, or other incident tracking systems

- Great attention to detail

- Ability to work independently and collaboratively, outside of comfort zones

- Outstanding communication skills including the proven ability to convey complex ideas through clear communication, concise reports, and effective oral presentations

- Excellent understanding of Microsoft Outlook and Windows platforms


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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