This customer facing position is responsible for the creation of repair tickets and providing initial triage of customer reported DS1 and Ethernet circuit issues and basic VOIP-related customer reported problems.
location: New Century, Kansas
job type: Contract
salary: $15 - 18 per hour
work hours: 8 to 5
The purpose of this position is to interact directly with customers and customer vendors (via phone, email, and ticket logs), as well as with internal CenturyLink VOIP Repair Teams (Core and Tier II), Provisioning, LEC Management/NDC, and 911 support teams (BVOIP Fallout & Intrado).
- Router experience
- Customer service experience
- effective written and verbal communication
- VOIP experience is a plus
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.