Systems Support Analyst
Provides technical systems support within a technology organization. Duties are varied and may include one or more of the following: provides support for highly complex technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services; uses/creates diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems; evaluates service level agreement criteria, identifies gaps in current technology process and recommends changes to assure SLAs can be supported; performs migrations from development to production, upgrades, installations and/or configurations; may evaluate or review queries to extract data, create standard databases, or perform limited programming to fine tune systems supported; completes project sizing; updates/writes documentation and procedures and provides related training; troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups; writes/designs test scripts; creates change or issue logs; analyzes performance trends and recommends process improvements; assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas; updates, creates and tests the business contination plan; may coordinate project resources and provide guidance to less experienced analysts.
location: Minneapolis, Minnesota
job type: Contract
salary: $31.66 - 35.62 per hour
work hours: 8 to 5
Will work with 3rd party software and hosting vendors to coordinate changes to environments. Will work between business users and 3rd party hosting vendor to resolve defects and issues, assist with environment setup, and testing preparation. Will work with software vendor on application defects and issues in order to receive patch from vendor and install. Will perform installation and configuration of .NET based application in non-production environments and document installation procedures for production for the deployment teams to complete the production deployments.
Primary environments are Windows, ASP.NET.
skills: 5+ years systems support analysis experience.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.