Deskside Support Technician

  • location: Stamford, CT
  • type: Contract
  • salary: $31 - $35 per hour
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job description

Deskside Support Technician

job summary:
Randstad Technologies is looking for a Deskside Support Technician in Stamford, CT.

Long Term, Full Time Contract

M-F 8am-5pm

Job Description:

The Deskside Support Technician is responsible for completing all in scope support services including but not limited to break-fix issues, new system installation, asset moves, software installations, software and hardware upgrades, as well as the tracking of assets and maintaining local asset inventory.

The technician should be able to do the following:

1) Break-fix repairs, including ordering parts

2) Application software support

3) Peripheral Support

4) Malware and Virus repairs

5) Hardware and Software Configuration Changes

6) Application software installations and support

7) Engage vendors or technical resources for assistance

8) Document issue resolution

9) Apple iPhone support, Apple MacBook knowledge.

10) Needs A+ certification.

11) MS Windows 10 knowledge and basic network support knowledge.

12) Must be able to lift 50 to 75lbs daily.

Under the supervision of the Service Delivery Manager, the technician is expected to follow established operational standards and must be completely focused on providing outstanding customer service to employees. The technician effectively interfaces with executive level staff and or their administrative teams to understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues.

Requirements:

  • Bachelor's Degree in computer science or related IT field; or equivalent combination of training, education, and experience
  • Professional IT certifications are desirable (e.g. Security +, Symantec, CISSP, etc.)
  • Solid working experience and knowledge of Windows, Mac operating systems, and mobile device platforms.
  • Excellent analytical and problem solving skills
  • Excellent interpersonal, oral, and written communications skills
  • Excellent organizational skills with strong attention to detail
 
location: Stamford, Connecticut
job type: Contract
salary: $31 - 35 per hour
work hours: 8 to 5
education: Associates
 
responsibilities:
The Deskside Support Technician is responsible for completing all in scope support services including but not limited to break-fix issues, new system installation, asset moves, software installations, software and hardware upgrades, as well as the tracking of assets and maintaining local asset inventory.

 
qualifications:
  • Bachelor's Degree in computer science or related IT field; or equivalent combination of training, education, and experience
  • Professional IT certifications are desirable (e.g. Security +, Symantec, CISSP, etc.)
  • Solid working experience and knowledge of Windows, Mac operating systems, and mobile device platforms.
  • Excellent analytical and problem solving skills
  • Excellent interpersonal, oral, and written communications skills
  • Excellent organizational skills with strong attention to detail
 
skills: The technician should be able to do the following:

1) Break-fix repairs, including ordering parts

2) Application software support

3) Peripheral Support

4) Malware and Virus repairs

5) Hardware and Software Configuration Changes

6) Application software installations and support

7) Engage vendors or technical resources for assistance

8) Document issue resolution

9) Apple iPhone support, Apple MacBook knowledge.

10) Needs A+ certification.

11) MS Windows 10 knowledge and basic network support knowledge.

12) Must be able to lift 50 to 75lbs daily.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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