Service Desk Analyst

  • location: San Antonio, TX
  • type: Contract
  • salary: $15 - $16 per hour
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job description

Service Desk Analyst

job summary:
Randstad is looking for a Service Desk Analyst for a long-term opportunity.

Provide support services to internal departments and external customers. This includes sorting a wide range of hardware, networks, servers and internal/external software through various organizations within the company.
location: San Antonio, Texas
job type: Contract
salary: $15 - 16 per hour
work hours: 8 to 5
education: Associates
This may include but is not limited to the following:
  • 1st level support of all inbound calls
  • Accurate and detailed logging, ticketing, and tracking of all calls in Client Incident Management system
  • Accurate, timely, and professional resolution on all supported issues
  • Timely and professional follow up on all calls
  • Quick identification and control of high priority issues
  • Accurate escalation of tickets per departmental procedures
  • Efficient and accurate resolution of all assigned tickets
  • Required Skills:
  • Excellent verbal and written communication, customer service, time management, conflict resolution, and problem determination/resolution skills
Technical expertise in the areas of:

o Hardware/Software

o Windows XP

o Microsoft Outlook/Office

o Internet technology

o Network/Remote Access technology

o Printers

o Account administration

o Wireless networking technology

  • Strong critical thinking skills that facilitate expedient problem solving
  • Minimum 1-2 years recent Service Desk experience
  • at least 2 years of college required
  • Strong customer service skills
  • Communication skills are also key both verbally and written
  • Quick learner
  • Flexible to work overnight shift; this is a 24x7 global service desk

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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