Systems Support Analyst
Work schedule will be Tuesday - Saturday.
Provides technical systems support within a technology organization. Duties are varied and may include one or more of the following:
provides support for highly complex technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services; uses/creates diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems; evaluates service level agreement criteria, identifies gaps in current technology process and recommends changes to assure SLAs can be supported; performs migrations from development to production, upgrades, installations and/or configurations; may evaluate or review queries to extract data, create standard databases, or perform limited programming to fine tune systems supported; completes project sizing; updates/writes documentation and procedures and provides related training; troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups; writes/designs test scripts; creates change or issue logs; analyzes performance trends and recommends process improvements; assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported
areas; updates, creates and tests the business continuation plan; may coordinate project resources and provide guidance to less experienced analysts
location: Des Moines, Iowa
job type: Contract
salary: $31.66 - 35.62 per hour
work hours: 8 to 5
This role will be part of the Production and Performance support team. This role is responsible for Capacity Planning, System Monitoring, implementing and responding to alerts related to the lending application environment. Will provide production support for technical issues that relate to multiple lending Systems. Vulnerability Management tracking and Privileged access management are a critical function of the position
The ideal candidate has a good knowledge of the technical aspects of information systems with experience with large scale implementations of multi-tiered applications, using a variety of technology's. In addition the aptitude to quickly understand business processes. The position will provide consistent and comprehensive updates on the system health, problem trending, etc.
skills: Preferred Skills
Previous experience administering or using any of the following tools: AppDynamics . Introscope, TeaLeaf, Optier, Splunk, HP monitoring suite of tools.
Previous experience with UNIX shell scripting, Perl or Java is ideal.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.