Computer Client Field Analyst

  • location: San Francisco, CA
  • type: Contract
  • salary: $23 - $27 per hour
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job description

Computer Client Field Analyst

job summary:
Our client is currently seeking a Computer Client Field Analyst for a 2 year contract opportunity located in San Francisco, CA.

location: San Francisco, California
job type: Contract
salary: $23 - 27 per hour
work hours: 8am to 5pm
education: High School

  • Provides after-hours, on-call on-site support for urgent IT issues on applications used by clients, for Call Centers, Distribution, Substation Operators, and/or Operation Emergency Centers, MCV and Base Camp Deployments.
  • Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures, etc.).
  • Additional travel and extended hours may be required during deployments, and off-site locations may include temporary facilities.
  • This position in the Mobile Radio/Imaging Rugged Computing Support team is responsible for managing, tracking and maintaining consumer MAC (OS) (iOS) and rugged (Windows) MobileConnect equipment for multiple lines of business within
  • Provide desk side support (hardware/software support & training); local & networked printer and MFP devices and other PC peripheral devices (e.g. iphones, RSA, etc).
  • This includes limited support for any software titles on the company's standard image.
  • Perform data recovery on failed hard drives as directed.
  • Work with other service providers to coordinate resolution of Incidents and Service Requests, including acting as the local point of contact for any vendor representatives coming on site to perform IT-related tasks
  • Requires the balance of technical expertise, task management and teamwork, while serving our customers
  • Diagnoses and troubleshoots problems with MACS/PCs/laptops, software, communications devices, servers and network connections as required
  • Ensures processes and procedures for installation and troubleshooting, are appropriately documented (e.g., SMC knowledge base), by submitting feedback to individuals responsible for updates
  • Ensures accurate and timely documentation of work (e.g., service tags, time reports, etc.), by daily updating of Service Requests in SMC database
  • Provides after-hours, on-call support for urgent issues on applications used by clients, call centers Distribution, Substation Operators, and/or Operation Emergency Center
  • Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures, etc.)
  • Demonstrates full understanding of desk side support, troubleshooting and resolution concepts
  • Completes assignments of moderate scope and complexity
  • Selects methods, approaches and tactics to resolve problems and obtain solutions
  • May participate on project teams
  • Assignments are generally low to moderate risk
  • Receives little instruction on day-to-day work and general guidance on new assignments

Minimum Qualifications

  • BS in Computer Science, Computer Information Systems, or Business with Management Information Systems or Computer Information Systems or equivalent work experience
  • Minimum 3 years experience in service/help center or field support Senn-Delany champions
  • Strong understanding of the business processes surrounding an ITIL Service Management delivery model
  • Excellent customer interface skills Testing and troubleshooting skills
skills: Qualifications:

  • The workers would not perform any activities at basecamp or on deployment that is outside their regular job duties ·
  • The primary difference is that during a deployment, the location at which the work is performed may be a mobile command unit in a temporary location.
  • These locations can be anywhere there is a need, such as during fire response, or large events, etc. ·
  • Workers are not scheduled to go to the locations, but can sign up to participate in activities away from their regular work area ·
  • These locations are chosen carefully to ensure that the equipment and personnel are protected as much as possible, and CFAs do not support area such as the fire line, etc.
  • These locations are where crews return to rest and equipment is concentrated ·
  • At these temporary locations, but also at some permanent sites such as yard, etc., CFAs are required to wear safety vests, eye protection, and/or hardhats.
  • CFAs are also required to wear long sleeve shirts, sturdy long trousers and closed toe leather shoes.
  • This clothing should be supplied by the worker and is not reimbursed -
  • Base Camps are setup in locations that have not been evacuated and are not expected to need evacuation.
  • Example in the latest Mendocino fire, Base Camp was setup on the fairgrounds in the city of Lakeport, where residents are living and working all around us
  • works with Cal Fire, Forest Service and other experts to place the Base Camps is a safe locations.
  • Mileage vary, but they are always conservative.
  • All employees have to sign in and sign out and at sign in all Base Camp Safety plans are provided to them.
  • They also have daily Safety Briefings.
  • We would never put our contractors or employees in unsafe situations

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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