JIRA Systems Administrator

  • location: Charlotte, NC
  • type: Contract
  • salary: $55 - $60 per hour
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job description

JIRA Systems Administrator

job summary:
JIRA Systems Administrator - Production Support Application Administrator


location: Charlotte, North Carolina
job type: Contract
salary: $55 - 60 per hour
work hours: 8am to 5pm
education: No Degree Required
*Provide Level 3 Production Support for JIRA and Confluence, including performance tuning and scaling.

*Create/maintain Confluence spaces and permission schemes, and JIRA projects, workflows, screen schemes, custom fields, permission schemes and notification schemes.

*Implement integrations between JIRA, Confluence and other SDLC applications.

*Perform instance, project and database migrations.

*Analyze, test, and install application upgrades.

*Create and maintain detailed technical and user documentation.

*Interact with vendors for support and troubleshooting.

*Schedule and coordinate application and server maintenance.

*Identify and implement process automation and optimizations.

*Evaluate new applications that need to be on boarded.


3+ years hands-on experience working with JIRA and Confluence as an Administrator.

skills: Required - 3+ years hands-on experience working with JIRA and Confluence as an Administrator.

*Strong experience creating/maintaining JIRA projects, workflows, screen schemes, permission schemes and notification schemes.

*Experience creating/maintaining Confluence spaces, features and permission schemes.

*Experience integrating JIRA with other applications such as Subversion, TFS and BitBucket.

*Experience performing JIRA/Confluence migrations and upgrades.

*Experience working with SQL databases and writing SQL queries.

*Team player, with strong interpersonal skills. Ability to effectively communicate and share knowledge with contacts at all levels. Skilled in developing collaborative relationships.

*Skillful in handling a high volume of support requests while also managing various other projects running in parallel.

*Excellent decision-making, critical thinking and problem-solving skills. Detail-oriented.

*Project Management skills strongly preferred.

*Knowledge of Agile and continuous integration practices strongly preferred.

*Experience in the use, administration and integration of SDLC applications on both Linux and Windows platforms, such as test applications, various ticketing systems, requirements management systems, and software development applications.

*Fundamental knowledge of Unix and Linux commands.

*Fundamental knowledge of IIS Web servers 7.5/8.0, Apache and web-based server technology.

*Fundamental knowledge of windows servers and Redhat base servers, clustering, virtual and cloud hosted environments.

*Ability to appropriately implement policies and procedures.

*Ability and willingness to work a flexible schedule as needed including weekends and evenings.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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