JIRA Systems Administrator
JIRA Systems Administrator - Production Support Application Administrator
location: Charlotte, North Carolina
job type: Contract
salary: $55 - 60 per hour
work hours: 8am to 5pm
education: No Degree Required
*Provide Level 3 Production Support for JIRA and Confluence, including performance tuning and scaling.
*Create/maintain Confluence spaces and permission schemes, and JIRA projects, workflows, screen schemes, custom fields, permission schemes and notification schemes.
*Implement integrations between JIRA, Confluence and other SDLC applications.
*Perform instance, project and database migrations.
*Analyze, test, and install application upgrades.
*Create and maintain detailed technical and user documentation.
*Interact with vendors for support and troubleshooting.
*Schedule and coordinate application and server maintenance.
*Identify and implement process automation and optimizations.
*Evaluate new applications that need to be on boarded.
3+ years hands-on experience working with JIRA and Confluence as an Administrator.
skills: Required - 3+ years hands-on experience working with JIRA and Confluence as an Administrator.
*Strong experience creating/maintaining JIRA projects, workflows, screen schemes, permission schemes and notification schemes.
*Experience creating/maintaining Confluence spaces, features and permission schemes.
*Experience integrating JIRA with other applications such as Subversion, TFS and BitBucket.
*Experience performing JIRA/Confluence migrations and upgrades.
*Experience working with SQL databases and writing SQL queries.
*Team player, with strong interpersonal skills. Ability to effectively communicate and share knowledge with contacts at all levels. Skilled in developing collaborative relationships.
*Skillful in handling a high volume of support requests while also managing various other projects running in parallel.
*Excellent decision-making, critical thinking and problem-solving skills. Detail-oriented.
*Project Management skills strongly preferred.
*Knowledge of Agile and continuous integration practices strongly preferred.
*Experience in the use, administration and integration of SDLC applications on both Linux and Windows platforms, such as test applications, various ticketing systems, requirements management systems, and software development applications.
*Fundamental knowledge of Unix and Linux commands.
*Fundamental knowledge of IIS Web servers 7.5/8.0, Apache and web-based server technology.
*Fundamental knowledge of windows servers and Redhat base servers, clustering, virtual and cloud hosted environments.
*Ability to appropriately implement policies and procedures.
*Ability and willingness to work a flexible schedule as needed including weekends and evenings.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.