Engineer Customer Support

  • location: Richardson, TX
  • type: Contract
  • salary: $33.50 - $41.88 per hour
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job description

Engineer Customer Support

job summary:














JOB DESCRIPTION:



What You'll Do



Are you pre-wired to understand what customers want and what they need to deliver business outcomes quickly? Can you do this in an environment that handles 1.4 million calls per year -- in 17 languages -- from customers in 180 countries? Do you love to resolve conflict and find solutions that drive an excellent customer experience? You may be our next Customer Support Engineer... and we have the People Deal for you!



Who You'll Work With

Strategically positioned within the Cisco Services Organization, Cisco's Technical Assistance Center (TAC) is a team of elite technical experts whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Aligned to three geographic regions, and converging into one global, borderless TAC, we are the first to be confronted by challenges and issues with new equipment and tools in the field. We provide tireless support to our customers, partners, account teams, and other TAC engineers. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are second to none! Enabling our Customers by enabling Cisco Technology, the TAC further specializes in: Collaboration, Data Center, Security, Voice, Wireless, Routing, Switching... and other emerging technologies.















 
location: Richardson, Texas
job type: Contract
salary: $33.50 - 41.88 per hour
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:














Are you pre-wired to understand what customers want and what they need to deliver business outcomes quickly? Can you do this in an environment that handles 1.4 million calls per year -- in 17 languages -- from customers in 180 countries? Do you love to resolve conflict and find solutions that drive an excellent customer experience? You may be our next Customer Support Engineer... and we have the People Deal for you!













 
qualifications:














Minimum Qualifications

- Bachelor's with a technical focus or equivalent; 1-3 years of relevant experience

- You are committed to resolving complex technical problems, multitasking, and are dedicated to customer success

- You have experience including TCP/IP and routing protocols, IPv4, IPv6, MPLS, Quality of Service, L2VPN, Switching, XR, IOS-XR. CRS-1, CRS-3, ASR9000

- You have excellent verbal and written communication skills

- You hold a CCNP or equivalent level of demonstrated networking knowledge

- You have experience in a customer support/service role















 
skills:















Desired Skills

- Other Cisco Certifications; HP, IBM, Dell Server Support, MCSE, VCP Certifications; specific knowledge of products within: Collaboration, Data Center, Security, Voice, Wireless, Routing, Switching

- You have experience using Finisar, Wireshark, or other protocol analyzer

- Programming skills (Python, Ruby, C, C++, Linux, Shell Scripting)
















Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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