Help Desk Support

  • location: Bloomfield, CT
  • type: Contract
  • salary: $18 - $20 per hour
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job description

Help Desk Support

job summary:
Looking for someone with more production IT experience, working with terminal servers in the virtual environment and with Thin Client experience

- Level 1,2 support for IT issues

- Execution/adherence of IT standards compliance

- Capacity & disaster recovery planning

- Preparation of process and procedure documentation

- Managing onsite stakeholder relationships to ensure that the site's requirements are being met and proactively providing appropriate technology solutions to assist in process improvement

- Partnering with site teams, mainly technical support resources, to assist in plant projects

- Active Directory management

- Support of scheduled IT audits

- On-call support as needed for critical incidents.

- Vendor/contractor management where appropriate

- Access Provisioning

- Issue escalation management

- Other duties and projects as assigned by IT Manager

 
location: Bloomfield, Connecticut
job type: Contract
salary: $18 - 20 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Applications/Systems supported:

- All deskside systems

- Site-based servers support

- Plant floor computers/HMIs

- Computer software, MS Office Suite Applications

- RF technology: forklift computers, barcode scanners and barcode printers.

- Support and coordination of the network infrastructure.

- Desk and mobile phone support

- Multi-function printer support

 
qualifications:
Job Specifications

Minimum education desired: B.S. in Computer related area of study

Years of relevant experience: 1-3 years in a technical support role

Knowledge, skills and abilities required:

- 1-3 years of relevant IT operational support experience, preferably working in manufacturing

- Knowledge of VMware and its components

- Windows Server 2008/2012

- Active Directory/WSUS/DNS/DHCP/Sites and Services/Terminal Services

- Skill in promptly detecting, analyzing and resolving computer software and network problems, sometimes with little time or data.

- Strong organizational and prioritization skills

- Good written & verbal communication skills

- Strong technical documentation skills

- Passion for customer service

 
skills: Minimum Qualifications Desired:

- Ability to work independently, with minimal step-by-step instructions from manager

- Fundamental knowledge of telecom and related equipment

- Ability to participate and/or lead small teams when working on a project

- Ability to prepare oral and written reports and provide quality documentation

- Ability to effectively and carefully communicate and work through problems with customer on-site or remotely

- Strong problem-solving, analytical, critical thinking and organizational skills

- Ability to multitask in a dynamic, fast-paced environment

- Vendor certifications are a plus


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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