Help Desk Support

  • location: Bloomfield, CT
  • type: Contract
  • salary: $18 - $20 per hour
easy apply

job description

Help Desk Support

job summary:
Looking for someone with more production IT experience, working with terminal servers in the virtual environment and with Thin Client experience

- Level 1,2 support for IT issues

- Execution/adherence of IT standards compliance

- Capacity & disaster recovery planning

- Preparation of process and procedure documentation

- Managing onsite stakeholder relationships to ensure that the site's requirements are being met and proactively providing appropriate technology solutions to assist in process improvement

- Partnering with site teams, mainly technical support resources, to assist in plant projects

- Active Directory management

- Support of scheduled IT audits

- On-call support as needed for critical incidents.

- Vendor/contractor management where appropriate

- Access Provisioning

- Issue escalation management

- Other duties and projects as assigned by IT Manager

location: Bloomfield, Connecticut
job type: Contract
salary: $18 - 20 per hour
work hours: 8am to 5pm
education: Bachelors
Applications/Systems supported:

- All deskside systems

- Site-based servers support

- Plant floor computers/HMIs

- Computer software, MS Office Suite Applications

- RF technology: forklift computers, barcode scanners and barcode printers.

- Support and coordination of the network infrastructure.

- Desk and mobile phone support

- Multi-function printer support

Job Specifications

Minimum education desired: B.S. in Computer related area of study

Years of relevant experience: 1-3 years in a technical support role

Knowledge, skills and abilities required:

- 1-3 years of relevant IT operational support experience, preferably working in manufacturing

- Knowledge of VMware and its components

- Windows Server 2008/2012

- Active Directory/WSUS/DNS/DHCP/Sites and Services/Terminal Services

- Skill in promptly detecting, analyzing and resolving computer software and network problems, sometimes with little time or data.

- Strong organizational and prioritization skills

- Good written & verbal communication skills

- Strong technical documentation skills

- Passion for customer service

skills: Minimum Qualifications Desired:

- Ability to work independently, with minimal step-by-step instructions from manager

- Fundamental knowledge of telecom and related equipment

- Ability to participate and/or lead small teams when working on a project

- Ability to prepare oral and written reports and provide quality documentation

- Ability to effectively and carefully communicate and work through problems with customer on-site or remotely

- Strong problem-solving, analytical, critical thinking and organizational skills

- Ability to multitask in a dynamic, fast-paced environment

- Vendor certifications are a plus

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

easy apply

get jobs in your inbox.

sign up

related jobs

    Component Engineer

  • location: South Windsor, CT
  • job type: Permanent
  • salary: $64,000 - $68,000 per year
  • date posted: 9/11/2018