Data Center Operator

  • location: Boston, MA
  • type: Contract
  • salary: $20 - $30 per hour
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job description

Data Center Operator

job summary:
Monitoring and maintaining all client computer, network, and environmental systems

location: Boston, Massachusetts
job type: Contract
salary: $20 - 30 per hour
work hours: 9am to 5pm
education: Bachelors
Act as Tier One support for client computer and network systems on a 24 X 7 basis resolving problems

- Monitor all MBTA network and computer systems, and initiate problem resolution when necessary utilizing system tools such as:

o Solar Winds

o NextThink Perform Help Desk corrective procedures including:

o Password resets o Unlock user accounts O Disable user accounts o Create Service Now tickets

o Contact on call personnel when necessary Provide employees with information and problem resolution without delay in a polite and professional manner Document all the requests and follow organization rules and procedures before providing information Perform all tape library maintenance functions including daily implementation of offsite storage procedures Prepare backups for systems to ensure no data loss in the event of an outage Maintain a safe and secure room, monitoring any unauthorized entry Operate/ monitor computer consoles and devices for all systems located in the Data Center, including:

o Operating peripheral equipment to process work o Starting up systems and jobs o Making necessary adjustments to daily production job schedule via TIVOLI job scheduler O Entering required responses to system prompts and programs

skills: Skills and Attributes

Outstanding technical knowledge about computer and network operations and systems security Outstanding organization, management, and customer service skills Ability to be proactive in identifying and resolving potential issues/problems Sound knowledge about rules and regulation of the organization for releasing data

Ability to work quickly and provide information without delay

- A keen eye for detail and good observation skills in order to provide accurate data and spot mistakes

- Experience with Solar Winds is preferred

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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