Computer Tech

  • location: Oak Ridge, TN
  • type: Contract
  • salary: $10 - $12 per hour
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job description

Computer Tech

job summary:
We currently have an opening for a Service Desk Associate in Oak Ridge, TN. The Service Desk Associate will provide support for local and remote users with Microsoft Outlook, standard Windows desktop applications and operating systems, a variety of commercial (COTS) packages, intranet and internet browser, Blackberry, Android, and iOS devices, and Deltek applications. This is a shift work position requiring some flexibility in work hours.

 
location: Oak Ridge, Tennessee
job type: Contract
salary: $10 - 12 per hour
work hours: 8 to 5
education: High School
 
responsibilities:
  • Must be willing to work between business hours of 6:30am-9pm M-F and occasional Saturdays, including several weeks of on-call responsibilities each year. Hours are subject to change.
 
qualifications:
  • Hardware/software troubleshooting experience.
  • US Citizenship
  • High school diploma or GED.
  • 6 months of computer support in a technical call center environment.
 
skills:
  • Proven experience providing effective and professional communication addressing moderately complex technical issues via telephone, email, and person-to-person.
  • Demonstrated customer awareness, strong written and verbal communication skills.
  • Provide excellent customer service.
  • Experience in desktop support, IT concepts, and help desk software.
  • Proven ability to think and troubleshoot logically, and act decisively in critical situations.
  • Experience with Microsoft Office Products, Internet Explorer, and Windows.
  • May be some travel

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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