Application Sustain Systems Engineer

  • location: Detroit, MI
  • type: Contract
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job description

Application Sustain Systems Engineer

job summary:
The Application Sustain SME provides daily support for a suite of IT applications and ensures normal operations. This role assists in systems analysis of the technical environment and collaborates with other members to maintain and improve system/application performance and stability.

The application is Java-based and runs on Red Hat Linux and Windows servers. It utilizes Tomcat JVM, MS SQL and Oracle databases.

location: Detroit, Michigan
job type: Contract
work hours: 9am to 5pm
education: Bachelors
-Develop deep understanding of the business needs for the supported application(s)

- Develop deep understanding of the technical aspects of the supported application(s)

- Involved in release transition and designing of monitoring strategies for new -functionalities

- Implement and maintain system/application automation using Java, shell scripts or other tools

- Troubleshoot application issues

- Drive and perform application maintenance tasks (monitoring, troubleshooting, upgrades, system testing, etc.)

- Comply with Incident, Change, & Release Management, IT Risk & Compliance standards

- Create and maintain application documentation

- Bachelors' degree in Information Systems, Computer Science or Computer Engineering

- 3+ years' experience with Java applications development or level 3 support

- 3+ years' experience with SQL query

skills: - Ability to communicate technical information to non-technical users

- Technical aptitude, attention to detail, and strong problem-solving capabilities

- Knowledge in ITSM for incident, problem, change, and release management and CMDB is desired

- Experience in configuring monitoring tools such as Splunk, ScienceLogic, AppDynamics is a plus

- Experience with IVR or telephony systems a plus, but not required

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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