IT Support Tech

  • location: Columbus, OH
  • type: Contract
  • salary: $14 - $18 per hour
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job description

IT Support Tech

job summary:
Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Help Desk Technicians. Entry-Level position within field. Requires little or no experience in discipline. Performs routine assignments as directed. Closely supervised with little latitude for independent judgment. Typically requires up to one year of related experience.

 
location: Columbus, Ohio
job type: Contract
salary: $14 - 18 per hour
work hours: 8am to 5pm
education: Associates
 
responsibilities:
Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Help Desk Technicians. Entry-Level position within field. Requires little or no experience in discipline. Performs routine assignments as directed. Closely supervised with little latitude for independent judgment. Typically requires up to one year of related experience.

 
qualifications:
Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Help Desk Technicians. Entry-Level position within field. Requires little or no experience in discipline. Performs routine assignments as directed. Closely supervised with little latitude for independent judgment. Typically requires up to one year of related experience.

 
skills: Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Help Desk Technicians. Entry-Level position within field. Requires little or no experience in discipline. Performs routine assignments as directed. Closely supervised with little latitude for independent judgment. Typically requires up to one year of related experience.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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