Head of Analytics

  • location: New York, NY
  • type: Permanent
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job description

Head of Analytics

job summary:
Principle Duties and Responsibilities:

  • Design and build client churn analysis model
  • Perform root cause analysis on client attrition and retention
  • Pull data and build reports based on requests by department leaders
  • Build algorithms to automate decisioning
  • Provide feedback based on analysis of data in Salesforce
  • Effectively communicate findings to senior management
Qualifications:

  • Undergraduate degree required, advanced degree preferred
  • 10+ years in an analytical related role, ideally in a Call Center environment
  • Extensive experience working within Salesforce
  • Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
  • Excellent interpersonal skills and a collaborative management style.
  • Demonstrated commitment to high professional ethical standards
  • Delegate responsibilities effectively
 
location: New York, New York
job type: Permanent
work hours: 9 to 5
education: Masters
 
responsibilities:
Principle Duties and Responsibilities:

  • Design and build client churn analysis model
  • Perform root cause analysis on client attrition and retention
  • Pull data and build reports based on requests by department leaders
  • Build algorithms to automate decisioning
  • Provide feedback based on analysis of data in Salesforce
  • Effectively communicate findings to senior management
Qualifications:

  • Undergraduate degree required, advanced degree preferred
  • 10+ years in an analytical related role, ideally in a Call Center environment
  • Extensive experience working within Salesforce
  • Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
  • Excellent interpersonal skills and a collaborative management style.
  • Demonstrated commitment to high professional ethical standards
  • Delegate responsibilities effectively
 
qualifications:
Principle Duties and Responsibilities:

  • Design and build client churn analysis model
  • Perform root cause analysis on client attrition and retention
  • Pull data and build reports based on requests by department leaders
  • Build algorithms to automate decisioning
  • Provide feedback based on analysis of data in Salesforce
  • Effectively communicate findings to senior management
Qualifications:

  • Undergraduate degree required, advanced degree preferred
  • 10+ years in an analytical related role, ideally in a Call Center environment
  • Extensive experience working within Salesforce
  • Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
  • Excellent interpersonal skills and a collaborative management style.
  • Demonstrated commitment to high professional ethical standards
  • Delegate responsibilities effectively
 
skills: Principle Duties and Responsibilities:

  • Design and build client churn analysis model
  • Perform root cause analysis on client attrition and retention
  • Pull data and build reports based on requests by department leaders
  • Build algorithms to automate decisioning
  • Provide feedback based on analysis of data in Salesforce
  • Effectively communicate findings to senior management
Qualifications:

  • Undergraduate degree required, advanced degree preferred
  • 10+ years in an analytical related role, ideally in a Call Center environment
  • Extensive experience working within Salesforce
  • Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
  • Excellent interpersonal skills and a collaborative management style.
  • Demonstrated commitment to high professional ethical standards
  • Delegate responsibilities effectively

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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