Level 1 AV Technician

  • location: Lexington, MA
  • type: Temp to Perm
  • salary: $26 - $28 per hour
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job description

Level 1 AV Technician

job summary:
Summary : Audio Visual / Video Conferencing Technicians are responsible for providing audiovisual and video conference support, as well as maintaining audiovisual and Video Conferencing systems at client site.

location: Lexington, Massachusetts
job type: Contract
salary: $26 - 28 per hour
work hours: 9am to 5pm
education: Bachelors
Duties: The Audio Visual / Video Conferencing Technician shall be responsible for but not limited to the following:

  • Work independently onsite, but as part of a global team of A/V technicians, and report to the Global Manager
  • Assist with setup and operation of audiovisual and videoconferencing systems, as well as provide support for conferences and events
  • Provide support for all videoconference services
  • Perform daily conference room checks to ensure all audiovisual and videoconferencing systems are operational
  • If a capability is degraded or non-operational, notify client, and find alternative and/or temporary equipment configurations and/or alternative modes of operation necessary to permit continued system use
  • Provide support that falls outside of the scope when requested and as needed
  • Maintain a professional appearance and attitude
  • Resolve all customer service issues with management
  • Full compliance with company's policies and procedures
  • Safe use of all equipment.
  • Some lifting may be required
  • Other duties as deemed necessary by the Global Manager

  • Strong client and service focused mindset, demonstrate excellent listening skills and the ability to understand customer issues.
  • Proficient in troubleshooting issues pertaining to the operation of the A/V system including: control system, videoconference codecs, displays, cameras, microphones, etc. in all conference rooms and A/V capable offices.
  • Ability to read and follow AV system signal flow diagrams
  • Proficient in removing and installing audio visual equipment and video conference codecs for repairs.
  • An ability to use discretion and good judgment regarding sensitive or confidential information.
skills: Experience: Minimum of 2 years industry experience in client-facing technical support role

Qualifications: Knowledge of Cisco or Polycom videoconferencing systems and knowledge of audio/visual (A/V) control systems and components

REQUIRED EDUCATION: High school diploma or equivalent.

EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5:00 PM. However, required work hours may vary depending on business needs. Ability to work flexible hours is required.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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