Operations Support Analyst

  • location: Peoria, IL
  • type: Contract
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job description

Operations Support Analyst

job summary:
Required:

  • Help Desk experience
  • Ability /willingness to do the same thing over and over and over again.
  • Microsoft Office (don't search for it, just ask people - anyone in a help desk will be using computer and should know about Office).
Preferred:

  • Spanish is preferred.
Job Duties include but are not limited to:

-Delivering a positive customer experience with each engagement/touch point

-Classifying captured DSS events

-Following appropriate escalation processes and customer notification procedures

- Communicating event details with customer via phone call

Typical Day

  • Position will be sitting at a desk monitoring video clips and calling representatives as needed.
Education Requirements:

  • Bachelor's degree (desired, not required)
Technical Skills:

Required Qualifications

- One year customer service experience or one year of data entry experience?

- General PC skills

- Experience with Microsoft Office Products (Excel, Powerpoint, Word)

-Detail oriented skills required, as position is repetitive

Top Candidates Will have

- Bachelor's degree

- Experience in a call or monitoring center

- Conversational Spanish

Soft Skills

- Excellent communication skills

- Ability to work in a team environment

- Strong attention to detail & accuracy

- Organizational skills

 
location: Peoria, Illinois
job type: Contract
work hours: 9pm to 7am
education: Bachelors
 
responsibilities:
Job Duties include but are not limited to:

-Delivering a positive customer experience with each engagement/touch point

-Classifying captured DSS events

-Following appropriate escalation processes and customer notification procedures

- Communicating event details with customer via phone call

 
qualifications:
Required Qualifications

- One year customer service experience or one year of data entry experience?

- General PC skills

- Experience with Microsoft Office Products (Excel, Powerpoint, Word)

-Detail oriented skills required, as position is repetitive

Top Candidates Will have

- Bachelor's degree

- Experience in a call or monitoring center

- Conversational Spanish

 
skills: Top Candidates Will have

- Bachelor's degree

- Experience in a call or monitoring center

- Conversational Spanish

Soft Skills

- Excellent communication skills

- Ability to work in a team environment

- Strong attention to detail & accuracy

- Organizational skills


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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