Business System Analyst

  • location: Basking Ridge, NJ
  • type: Contract
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job description

Business System Analyst

job summary:
As a Business/System Analyst, you are responsible for formulating and delivering end-to-end digital experience in line with strategic business objectives.

 
location: Basking Ridge, New Jersey
job type: Contract
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
We are looking for unconventional thinkers and doers who can innovate and manage large-scale integration projects:

- Lead cross-organizational discussions to identify root cause and resolve complex customer issues

- Develop and publish process metrics to improve performance of M2M operations.

- Facilitate strategic discussions and brainstorm improvement opportunities with M2M operational teams

- Perform data analysis to identify root cause of operational issues.

- Re-design existing processes to streamline M2M operations. - Develop workflow and process map diagrams to drive detailed requirements and discussions

- Host requirement sessions with user communities and document detailed requirements in one or more of the following areas: sales operations, contracting, customer MPN onboarding, Open Development device certification, FOTA, VPP partnership, ThingSpace self-care, provisioning and activation.

- Interface with IT and PMO organizations to develop system enhancements - Manage delivery timeline to implement and streamline M2M processes. - Manage activities to introduce new processes and systems to operations

- Monitor process performance to drive improvement and ongoing process/system enhancements

 
qualifications:
REQUIRED: - Bachelor's or Master's Degree in technical field including CS/System Engineering

- Analytical skills and experience in developing user stories, and data modeling - Demonstrated facilitation and project management capabilities with track record of accomplishing goals on deadline

- Excellent written and verbal communication skills

- Energetic and proactive with a strong sense of urgency - Strong multi-tasking skills with attention to detail

- Ability to present complex ideas in simple terms and obtain buy-in from stakeholders

- Ability to translate market/customer needs into well-conceived, cost effective solutions and proposals

- Ability to effectively interact with all levels of management across various organizations

- Technical aptitude with good understanding of IT, finance, contracting, onboarding, private network, revenue assurance, provisioning and device/network management processes

Knowledge of one of more systems: , MyBiz/VEC, SalesForce.com, ThingSpace Manage, M2M Operational Center, OD Portal, DMD, UWS/IoT Order Flow, Vision/CPI.

- Proficiency in JIRA, Agile Process, Microsoft Word, Excel, Power Point, Visio

 
skills: Business/System Analyst,

digital

M2M operations.

Analytical skills

MyBiz/VEC

SalesForce.com,

ThingSpace Manage,

M2M Operational Center


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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