Trust & Safety Support Agent

  • location: Sunnyvale, CA
  • type: Contract
  • salary: $21 - $23.10 per hour
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job description

Trust & Safety Support Agent

job summary:
Position Description:

  • Walmart eCommerce is looking for an engaged and excited associate to support our growing team within our San Bruno eCommerce location.
  • The Trust and Safety Operations support agent will support the company's item review process for new or flagged products, proof of concepts and pilots.
  • The position will focus both on daily execution of existing operational processes and driving process improvement that support scalable solutions to the areas of responsibility.
  • In this role the associate will be required to demonstrate the ability to understand Prohibited Products policies to report process improvement opportunities for the Trust and Safety team through escalations and prohibited products tracking.
  • Trust and Safety coordinates with cross functional partners across Legal, Compliance, Marketplace, eCommerce Operations and Customer Support.
  • The Trust and Safety Operations support agent is expected to work independently to meet daily performance goals while appropriately escalating disputes and incorrect rule data.
location: Sunnyvale, California
job type: Contract
salary: $21.00 - 23.10 per hour
work hours: 9am to 6pm
education: Bachelors
Essential Functions:

  • Supports and executes company operations by collaborating with cross-functional partners to ensure the needs of the customer and business are met.
  • Communicates with internal and external partners regarding processes, requirements, and performance measurements to support compliance of the Marketplace.
  • Review new or flagged products with daily reporting of rule inaccuracy.
  • Execute best-practice standards and report trends or behaviors requiring escalation
  • Completes work assignments and priorities by using policies, data, and resources.
  • Recommends and proactively escalates opportunities to enable the Trust and Safety team to meet its customer promise.
  • Solutions will be grounded in data and metrics that drive the business.
  • Excellent at handling large and complex data sets or other analytical tools.
  • Demonstrates up-to-date expertise in industry best-practices, execution, and improvement of action plans.
skills: Preferred Qualifications:

  • 1 - 3 years in an ecommerce field
  • Excellent at handling large and complex data sets or other analytical tools.
  • Demonstrates up-to-date expertise in industry best-practices, execution, and improvement of action plans.
  • 2 years? experience in cross functioning online operations.
  • Ability to support multiple projects at once while ensuring deadlines are met
  • Focus on accurate and appropriate data output for the business.
  • Must also be able to deal with ambiguity and make independent decisions about what data and approach is best for the task at hand.
  • Ability to adapt to and learn from change, difficulties, and feedback.
  • Proficiency with Excel, Powerpoint, Salesforce, JIRA and search

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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