Acts in the highest level technical role as an individual contributor and/or team lead for the most complex MIS Data Engineering applications and/or application initiatives. Utilizes a thorough understanding of available technology, tools, and existing designs. Works on the most complex problems where analysis of situations or data requires evaluation of intangible variance factors. Plans, performs, and acts as the escalation point for the most complex platform designs, coding, and testing. Leads most complex multiple modeling, simulations, and analysis efforts. Acts as expert technical resource to project team in the development, testing, and implementation process.
location: Charlotte, North Carolina
job type: Contract
salary: $44.72 - 50.31 per hour
work hours: 8am to 5pm
This position will serve as an Data Engineer within the MIS/Custom Development arm of the Collaboration and Reporting group. As an Engineer within this team the following job functions will be performed:
Completes end to end call flow analysis and documentation on all incoming requests to ensure traceability of MIS impacts to CTI platforms to include Call Routing and/or Softphone/End-points. The Engineer will complete end to end reporting solution analysis, gather business requirements, and develop portable reporting solutions. Once the solution is developed, you will work with the QA team to close any defects. Project responsibilities include participation in SCRUMS, risk identification and notification and clear team communications. During implementations (usually at night) you will be responsible for validation and support of the implementation.
On-Call Tier 3 support is also expected.
7+ data analysis Experience. 5+ years of experience with SQL and Hadoop data management tools. Reporting and query tool experience with Tableau a plus. Contact Center data experience a plus.
skills: Strong written and verbal communication and project leadership skills are required.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.