PC Support Specialist

  • location: Raleigh, NC
  • type: Permanent
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job description

PC Support Specialist

job summary:
Provide end-user support for internal and remote employees to ensure maximum productivity. Manage break/fix, configuration issues, troubleshooting, hardware/software installations, and hardware repair.

 
location: Raleigh, North Carolina
job type: Permanent
work hours: 9 to 5
education: Associates
 
responsibilities:
  • Installation of laptop, desktop, mobile devices, and IT-related peripherals. Connection of devices to managed network. Perform troubleshooting, maintenance, and diagnostics on laptop, desktop, and mobile devices.
  • Installation of software on laptops, desktops, and mobile devices. Perform troubleshooting and diagnostics on laptop, desktop, and mobile devices.
  • Installation and support of Cisco Unified Communications environment
  • Provide executive-level support for our NALT (North American Leadership Team) members
  • Provide support during key offsite meetings (travel may be required.) Also, provide support for our conference room audio and video hardware.
  • Provide IT training during imMERZion onboarding
  • Create software deployment packages and manage distribution to US-based clients
  • Maintain agreed upon service levels to ensure a high level of customer satisfaction. Communicate customer updates when issues may impact agreed upon service levels.
  • Provide IT hardware/software service and support for new employee additions, employee changes, and employee separations.
  • Other duties as assigned
 
qualifications:
Qualifications

Experience

Required

3 years: Working experience in a corporate environment

2 years: Working experience in desktop support

 
skills: Knowledge, Skills and Abilities

  • Hardware (laptop, mobile device, printer, copier, projector, video conference)
  • Must possess strong organization and time management skills with a strong professional presence
  • Windows OS, Microsoft Office, Office 365, iOS, and MobileIron or comparable mobile device management system

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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