Help Desk Support

  • location: Lake Elmo, MN
  • type: Contract
  • salary: $20 - $23 per hour
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job description

Help Desk Support

job summary:
This Tier 2 Onsite Systems Administrator (PC Technician II) position is critical in

supporting User base by resolving technology issues and assisting in remedying

business process issues, managing the lifecycle of User's hardware & software, and

maintaining inventory.

 
location: Lake Elmo, Minnesota
job type: Contract
salary: $20 - 23 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Consult User base on company policies, standards, security

awareness, and business continuity.

 
qualifications:
. Strong problem solving/analytical/critical thinking skills

. Self-starter with excellent organizational, administrative and interpersonal skills

. Ability to multi-task and work in fast paced environment

. Ability to work independently, with team, and with User base in a professional

manner

. Ability to develop good rapport and build strong relationships with User base and

teammates

. Ability to present/train User base

. Experience in troubleshooting and critical incident management

. Experience in project and task management

. Experience supporting Windows 7 & 10 O/S and Microsoft applications

. Excellent oral and written, interpersonal, and communication skills

. BS or equivalent experience (5 years of related experience in corporate

computing environment)

 
skills:

Ability to use and understand the functionality of various IT programs, systems, and

protocols (including, but not limited to):

. Windows 7 and Windows 10

. Microsoft Office 2007 to 365

. Anti-virus/Anti-malware

. Ticketing Systems

. Hardware (Desktops and Laptops)

. Mobile Devices and Applications (smartphone and tablets)

. VPN

. Remote Desktop

. Backup Solution

. VOIP

. LAN/WAN

. TCP/IP


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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