Business Analyst I

  • location: Mountain View, CA
  • type: Contract
  • salary: $66.67 - $74.16 per hour
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job description

Business Analyst I

job summary:
Project Overview:

About the product:

  • Local Services by Google is a new pilot-stage product that helps match and connect consumers with home service professionals, like locksmiths, plumbers, house cleaners and handymen.
  • Consumers can search among the qualified, background-checked professionals on our platform, and find profile info, ratings and reviews for each.
  • The Local Services sales team requires an operations analyst to work with and manage large sales data sets (related to recruiting and onboarding new businesses), create regular reports on the operations and conduct deep dives to gain strategic insight into the product and operations.
 
location: Mountain View, California
job type: Contract
salary: $66.67 - 74.16 per hour
work hours: 9am to 6pm
education: Bachelors
 
responsibilities:
Top 3 Daily Responsibilities:

  • Responsible for data quality of our CRM Track and manage the screening of new businesses, through daily/weekly operational reports
  • Provide support to businesses and help guide them through screening process
  • Organize large data sets and be able to summarize key findings to manager and team
Overall Responsibilities:

  • Provide analysis support for making sales and onboarding pipelines more efficient, particularly at scale
  • Perform deep-dives into metrics and determine where to operate to have the most impact
  • Write and run queries to monitor progress of sales and onboarding operations
  • Manage and update dashboards daily to ensure timely reporting to manager and larger team
  • Communicate and present updates and deep dives during team meetings and with manager
  • Support operations manager and team lead on key projects
  • Work with vendor teams to manage workflow, gather necessary data and streamline operations
  • Share learnings in team meetings and through 1:1 syncs with manager
  • Create reports and/or dashboards to communicate key findings
  • Work in a fast-changing, fast-paced workplace
  • Are driven to master the products they're supporting/offering.
  • Ability to work quickly, efficiently, and independently.
 
qualifications:
  • BA/BS degree in Business or Business management, or 2+ years equivalent experience
  • Minimum 1 year of experience in an Operations Analyst role Minimum 1 year of experience using SQL in an analytics capacity
 
skills: Required Skills:

  • BA/BS degree in Business or Business management, or 2+ years equivalent experience
  • Minimum 1 year of experience in an Operations Analyst role Minimum 1 year of experience using SQL in an analytics capacity
  • Analytic skills and experience developing reporting tools with SQL and spreadsheets
  • Experience creating reports to be shared at the team and leadership levels
  • Experience managing large data sets
  • Ability to handle and prioritize multiple tasks
  • Enjoy the challenges of working with a wide variety of people.
  • Experience within a high-tech company
  • Excellent organizational, analytical, and influencing skills
  • Excellent oral/written communication and interpersonal skills
  • Entrepreneurial spirit and comfort navigating changing environments
Nice to Have Skills/Not Required:

  • Experience working with command line tools in a Unix/Linux environment
  • Project management skills Previous work in large tech company

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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