Desktop Support Engineer

  • location: Taylor, TX
  • type: Contract
  • salary: $20 - $25 per hour
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job description

Desktop Support Engineer

job summary:
One of our Taylor, Texas clients is seeking to add a Desktop Support Technician to their growing team.

location: Taylor, Texas
job type: Contract
salary: $20 - 25 per hour
work hours: 8am to 5pm
education: Bachelors

Summary of Responsibilities

Delivers basic levels of service for the proper operations and service of desktop applications, equipment, and technical functions in areas of responsibility. Provides assistance for day-to-day floor operations including the completion of necessary trouble tickets, report submissions and resolving technology issues. Performs installations and repair service as needed.

Additional Essential Job Duties

- Assists with the evaluation hardware and software,

- Participates in projects and increases knowledge of current technologies.

- Documents all equipment installations; provide technical documentation and training to end-users.

- Works in conjunction with the Windows engineering, Network and security groups on issues pertaining to the desktop environment.

- Delivers a high level of customer service, pays attention to detail, works under pressure and prioritize technical versus non-technical issues.

- Achieves stated Service Level Agreements and deliverance goals as assigned from the DSST supervisor.

- Communicates basic technical concepts both in a written and oral manner.

- Assists with the development, monitoring, and refining of the workflow and business processes to meet the goals of ERCOT Operations.

- Develops and maintains strong expertise in ERCOT policies and procedures.

- Performs other duties as assigned.

Job Competencies

- Planning

- Problem Solving

- Technical Skills

- Dependability

- Customer Service


- Associate's degree in Applied Technology, Engineering or related field or four years applicable experience is required.


- MCDST Certification preferred

- A+ Certification preferred


Work Experience

- No less than 2 years (in excess of degree requirements stated above) of progressively responsible experience in desktop support including software deployment experience.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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