Help Desk Analyst

  • location: Peoria, IL
  • type: Permanent
  • salary: $12 - $15 per year
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job description

Help Desk Analyst

job summary:
JOB PURPOSE:

Provide technical support, installation and maintenance of personal computer and laptop hardware and software, and peripheral equipment to ensure efficient and uninterrupted business operations.

 
location: Peoria, Illinois
job type: Permanent
salary: $12 - 15 per year
work hours: 9 to 5
education: No Degree Required
 
responsibilities:
Principal Duties and Responsibilities:

  1. Install, move, upgrade and maintain personal computers, laptops, and peripheral equipment in a Large Area Network and Wide Area Network environment with multiple computing platforms to meet the needs of business operations.
  2. Provide helpdesk support over the phone and at the workstation to internal end-users to facilitate efficient business operations.
  3. Troubleshoot and diagnose hardware and software problems and apply cost-effective solutions to minimize interruptions in business operations. Refer problems requiring higher level support to Infrastructure and Telecommunications group personnel.
  4. Perform basic Large Area Network administration duties to satisfy requests by internal clients.
  5. Use established procedures and systems for assignment of tasks and documentation of work performed within the reporting and documentation standards
  6. Adhere to negotiated due dates and acceptable budgeted hours of project assignments for completion as expected by internal and external clients.
  7. Prioritize assigned tasks to effectively meet the needs of the business.
  8. Communicate status of all assigned tasks verbally or in writing to the appropriate management for tracking and communicating to internal and external clients as needed.
 
qualifications:
Requirements:

  • High school diploma required. Some college or technical training preferred.
  • Prefer MCSE, A+, or N+ certified or in progress
  • One to two years' experience in a technical support role in a LAN/WAN networked environment including hands-on experience installing, maintaining and troubleshooting personal computers, laptops and peripheral equipment that are comparable to those used at client. Experience with VPN and broadband networking preferred.
  • General knowledge of MS Office and other common desktop applications and network and workstation operating systems that are used at client
  • General knowledge of the Internet web browsers and e-mail systems used at client
  • Good written communication skills and strong verbal communication skills, particularly with end-users who have varying degrees of computer knowledge
  • Self-starter with a willingness to ask questions and actively seek out answers
  • Ability to work closely with others as a solid team player
  • A positive attitude and ability to handle stress in a fast-paced environment
 
skills: Skills

  • Windows 7/10
  • Networking Background
  • Imaging PC's
  • Exchange

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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