Sr. Telecom Engineer

  • location: San Antonio, TX
  • type: Permanent
  • salary: $90,000 - $100,000 per year
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job description

Sr. Telecom Engineer

job summary:
A client of ours in the San Antonio area is looking for a Sr Telecommunications Engineer for a permanent opportunity in the San Antonio, TX area.

location: San Antonio, Texas
job type: Permanent
salary: $90,000 - 100,000 per year
work hours: 8 to 5
education: Bachelors
  • Architect, design, deploy and maintain enterprise telecommunications equipment.
  • Diagnoses and repairs equipment as assigned from system level to bench or component replacement.
  • Responds to job assignments such as work orders, engineering changes, and trouble calls as required.
  • Performs installation and testing of new products individually or as part of a team. Leads installations and upgrades of telecommunications systems.
  • Analyzes component requirements of new and upgraded systems.
  • Develops documentation to support current and to test planned equipment configurations.
  • Develops metrics, measurements and reports related to telecommunications systems.
  • Provides on-the-job training to user or other technical personnel.
  • Insures adherence to and documentation of routine maintenance schedules. Performs daily maintenance checks and insures proper escalation and resolution to challenges found.
  • Provides planning and technical support for enterprise installations as required.
  • Inform management of potential service level problems before they occur and communicate solutions.
  • Schedule and prioritize work to accommodate customer needs while minimizing impact on current operations.
  • Evaluate and recommend vendor products and services
  • Coordinate and oversee vendor installations and maintenance personnel.
  • Adhere to privacy and confidential and proprietary company policies and procedures (i.e. HIPAA).
  • Five (5) plus years of experience in architecting, deploying and supporting Telecom PBX's
  • Certification in one or more systems or technologies may be required as necessary.
  • Prior experience with large to very large enterprise environments that include multiple site location
  • Detailed knowledge of PCI and HIPPA Privacy Acts and other IT Compliance Frameworks
  • Preferred bachelor's degree in computer science or related field or equivalent combination or experience and education

  • 8x8, nContact, Fuse (some type of Cloud based PBX) experience
  • Understand contact center
  • Must be able to design; architecture is nice to have

    • Patch, upgrades, troubleshooting
  • Must be able to set up SIP Trunk

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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